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November 2022 Hiring for CS Ops Globally
Our October CSOps meeting was all about how to open the door to global hires. If your company is looking to expand into global markets, you may be best served by hiring someone from that new region. From a US Perspective Some of the challenges faced with looking internationally is that Customer Success is still…
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August 2022 - Scaling CS with a Digital First Approach
Why digital success? This is the question that Teresa Chu used as a springboard to talk about Digital First customer success. Not a new concept, but the pandemic, audience growth, and now economic issues have created an environment where organizations are having to look at incorporating more scaling techniques. These…
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July 2022 - Prioritizing and Growing a CSOps Mindset
This week Lauren Hayes joined Gain Grow Retain to lead an Office Hours focused on how to shift into a CSOps mindset, especially during the early days of a Customer Success team. Beginning to include some of these thought processes while you are building out the team can be difficult due to the many demands and processes…
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June 2022 - Customer Intelligence in a Proactive Customer Delivery
Customer Success is all about customer relationships, but in the fast-paced environment we often find ourselves in, we can lose sight of a very important component of doing it well: proactivity. In our June CSOps Office Hours, Mary Poppen joined us to help drive strategic conversation centered around the proactive nature…
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May 2022 CSOps - 1st 90 Days for New CS Ops Hires
This month, Richard John led the Office Hours for CSOps in taking a deeper look at the need to be strategic when planning for new hires. The first 90 days of a new role can set up a foundation that either leads to success or to a lot of frustration for both the employee and their leader. Regardless of company size and CS…