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Customer Success Foundations Professional Certificate
LinkedIn Learning recently published a new certification for CS professionals - a first for LinkedIn! ChurnZero (one of GGR's great sponsors!) endorsed the creation of the course by experts, so you know it is going to align with actual needs. Does your organization prioritize customer relationships? Whether you're just…
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Customer Advisory Board Masterclass
The promotion for a 2021 KickStart Alliance Masterclass shares some valuable high level insights on the the way organizations are realigning their CAB programs. Watch now
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Customer Success Compensation Models
Are you looking to move to an incentive-based model for your CS team but aren't sure A) whether it makes sense at the current stage of maturity and B) how to build a model that actually works well and makes sure that the impact is taken into account? If so, this free ebook from @Jeffrey Kushmerek with Infinite Renewals is…
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Strategic Plan Template
Templates designed to help you achieve the customer outcomes desired Strategic Plan Continued Success Solving Challenges with Outcomes Aligning Results
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Organizational Change Centered on Customer Success
Playbook for Organizational Change Centered on Customer Success The most effective skill a Chief Customer Success Officer can have? The ability to recognize that you are not the source of answers but are there instead to bring ideas together and work out how to allow them to be implemented with the constraints you have. To…