Office Hours Summaries

Content created from the topics and discussions occurring each month

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2025 Office Hours

January 22, 2025 - Empowering Your Team
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2024 Leadership Office Hours

July 11 2024 - Cross-Functional CX
May 2, 2024 - How to Cross-Promote Community and CS Events
February 22, 2024 - Scaling Data, Goals, and KPIs for Growth Stage
February 8, 2024 - Empowering CS: Turning Data Into Action
January 25, 2024 - Navigating Change Management
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2023 Leadership Office Hours

April 27, 2023 - Customer Education Maturity Phases
April 13, 2023 Renewal Management
March 30, 2023 - Customer Outcomes
March 16, 2023 - CS Leaders in Conversation
March 2, 2023 - CS Concerns and Focus for 2023
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CS Leadership

December 2022 - The Customer Success Operating Model
November 2022 Leveraging Your Community with Peer-to-Peer Engagement
October 2022 CS Leadership Office Hours - Fighting Burnout with 1 Focused Hour
September 2022 - Breaking Down Silos to Drive Cross-Functional Collaboration
August 2022 - Scaling CS
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CS Managers

October 2022 Working with & Managing Introverts
August 2022 - Create an Army of Champions with High Impact Customer Communications
July 2022 - Changing the Narrative Using Discovery Questions
June 2022 - Customer Relationship Management
May 2022 Office Hours - Difficult Customer Conversations
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CS Ops

November 2022 Hiring for CS Ops Globally
August 2022 - Scaling CS with a Digital First Approach
July 2022 - Prioritizing and Growing a CSOps Mindset
June 2022 - Customer Intelligence in a Proactive Customer Delivery
May 2022 CSOps - 1st 90 Days for New CS Ops Hires
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Other Articles

Office Hours Host Guidelines
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