Does your organization have a support team? The evidence is clear - companies that use a community to 'support' the support team with a self-service space reduce their tickets and increase their customer satisfaction. But it can still feel bulky.
Higher Logic Vanilla has partnered with Zendesk to reduce the friction with automatic escalations based on keywords, sentiment, and inactivity, the ability to create knowledge base articles directly from posts with Vanilla's AI assistant, and so much more.
Join us on July 31 to learn more about how this integration can help your customer experience!