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We're a $400M DXP/SaaS company with 1500+ employees and a dedicated CS recruiter. I'm looking to hire mid-market centric CSMs for my team that have the right intangibles, multi-product expertise, and experience. With the endless supply of "THE BEST CS JOB BOARD" places to post a listing and the avalanche of messages that comes when posting "I'm hiring" on LinkedIn, where is everyone actively looking for jobs and hiring for roles?

👋 AI is everywhere- transforming products, changing roles, and pushing us to rethink how we work.

But here’s what hasn’t changed: great customer success is still about clarity, empathy, and consistency.

As companies race to adopt AI, Customer Success teams are uniquely positioned to guide that journey. We're not just supporting AI adoption, we’re anchoring it to real, tangible value for our customers.

💡 What’s Worked for Me

✅ Lead with readiness, not roadmap.

Not every customer is ready to leap into AI automation - and that’s okay. I always start by asking: "What problem are they solving today?" Then I meet them right there, respecting their pace and priorities.

✅ Be the translator between product and business.

In the AI space, Customer Success isn’t just about knowing features -it’s about connecting the dots. Whether it's helping a security lead understand how AI reduces real-world risk, or guiding an engineering manager to design better prompts that drive higher-quality outputs - your value lies in making AI meaningful and measurable.

✅ Make value delivery a habit.

AI tools are powerful- but trust isn’t built in a demo. It’s earned in every interaction. I’ve consistently driven 100% customer retention by focusing on sustainable, visible impact - not just chasing quick wins, but building long-term value that sticks.

✨ Why This Matters Now

As AI becomes an integral part of every product, Customer Success becomes even more critical. We’re not just helping customers use a tool; we’re helping them make sense of change, define success in a new landscape, and unlock entirely new ways of working.

🙌 Let’s Connect

This is just the beginning of a new chapter in Customer Success. If you’re navigating this shift, curious how others are doing it, or simply want to swap stories, I’d love to connect and learn from your journey. #CustomerSuccess #AIinBusiness #WomenInTech #ProductivityWithAI #GenAI

Hey Ashley! I do have a link (still working on getting my first quarter leaders on board), but this way you can get signed up and get the meeting on your calendar :)

GGR Office Hours Registration Link

Let me know if you run into any issues, but you should be able to sign up for 1, all, or anything in between (new method of signing up)

Excellent ! Thanks for the update and look forward to attneding

I would highly recommend connecting with and following @Carly Agar. Her program is all about helping people who are looking to transition into CS from non-traditional roles do so successfully…we do have a webinar she hosted for us called Breaking Into Customer Success that is filled with a lot of practical information ( https://gaingrowretain.com/kb/articles/47-may-2022-webinar-everything-you-need-to-know-to-break-into-cs ). Hope this helps!

Hey @Sophie Quinn — my CSM team is based in the Philippines and we engage them as independent contractors — no outsource company.
When I run a search for new CSMs the way I would locally — LinkedIn, recruiters, or ask my network.
Happy to answer more specific questions here or via virtual coffee.

Hey team,

Has anyone had experience using companies such as BruntWork for CSM roles? We're looking at how to be cost-effective in new markets and wanted to see if anyone had experience in doing this?

Please feel free to reach out to me via GGR or LinkedIn.