Best Of
Re: Career change to CS
I would highly recommend connecting with and following @Carly Agar. Her program is all about helping people who are looking to transition into CS from non-traditional roles do so successfully…we do have a webinar she hosted for us called Breaking Into Customer Success that is filled with a lot of practical information ( ). Hope this helps!
Re: Outsourced Remote CS Teams
Hey @Sophie Quinn — my CSM team is based in the Philippines and we engage them as independent contractors — no outsource company.
When I run a search for new CSMs the way I would locally — LinkedIn, recruiters, or ask my network.
Happy to answer more specific questions here or via virtual coffee.
Outsourced Remote CS Teams
Hey team,
Has anyone had experience using companies such as BruntWork for CSM roles? We're looking at how to be cost-effective in new markets and wanted to see if anyone had experience in doing this?
Please feel free to reach out to me via GGR or LinkedIn.
Career change to CS
Hey guys,
I've recently learn about Customer Success position, and I really believe itd be a perfect career for me. However I do not have any experience "on paper" in that direction.
I've been working in hospitality for nearly 10 years, with great proven leadership and success (specifically entertainment industry, starting and launching new venues etc)
I really don't know where to start, or how to get my foot in the door. I'd love any advice What qualifications I should focus on first, or what should I do next?
I live in the UK if that changes anything.
Thank you all in advance
Ps. I created a new post as a lot of posts are from ages ago - I'm not sure if anybody is still here 🤔
CS Trends Report Insight Gathering
Wanted to share that the survey to participate in the CS Trends Report is open! If you are a CS leader and would like to share how you are planning for 2025, take a moment to click the link below and complete the short survey.
Survey Link
GGR Blog - 'Not Strategic Enough'
This week we bring back a blog post from 2021 where Russell Bourne shares some insights into the complaint that CSMs are often "not strategic enough".
Looking at two areas of growth, the mindset and the engagement, Russell shares some practical ways that CS Leaders can help their team members develop the necessary ability to understand where CSMs fit into the customer process and set them up for success.