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Hey Ashley! I do have a link (still working on getting my first quarter leaders on board), but this way you can get signed up and get the meeting on your calendar :)

GGR Office Hours Registration Link

Let me know if you run into any issues, but you should be able to sign up for 1, all, or anything in between (new method of signing up)

Excellent ! Thanks for the update and look forward to attneding

I would highly recommend connecting with and following @Carly Agar. Her program is all about helping people who are looking to transition into CS from non-traditional roles do so successfully…we do have a webinar she hosted for us called Breaking Into Customer Success that is filled with a lot of practical information ( https://gaingrowretain.com/kb/articles/47-may-2022-webinar-everything-you-need-to-know-to-break-into-cs ). Hope this helps!

Hey @Sophie Quinn — my CSM team is based in the Philippines and we engage them as independent contractors — no outsource company.
When I run a search for new CSMs the way I would locally — LinkedIn, recruiters, or ask my network.
Happy to answer more specific questions here or via virtual coffee.

Hey team,

Has anyone had experience using companies such as BruntWork for CSM roles? We're looking at how to be cost-effective in new markets and wanted to see if anyone had experience in doing this?

Please feel free to reach out to me via GGR or LinkedIn.

Hey guys,

I've recently learn about Customer Success position, and I really believe itd be a perfect career for me. However I do not have any experience "on paper" in that direction.

I've been working in hospitality for nearly 10 years, with great proven leadership and success (specifically entertainment industry, starting and launching new venues etc)

I really don't know where to start, or how to get my foot in the door. I'd love any advice What qualifications I should focus on first, or what should I do next?

I live in the UK if that changes anything.

Thank you all in advance

Ps. I created a new post as a lot of posts are from ages ago - I'm not sure if anybody is still here 🤔