November 27, 2023
This week Jay Nathan is joined by Nisha Baxi, Head of Community and Digital CS at Gong to discuss the 5 questions that are often asked by companies who haven't implemented community.
- Why Community (What is the ROI/Value)
- Who should own and run customer communities?
- How do you staff a community?
- How do you get people to share content in a new community?
- Should your community be open?
Nisha shares how Gong has become a community that their customers rely on for information, support, and connections. If your company is considering a community, or if you are looking to expand community into Customer Success, be sure to add this podcast to your queue!
Connect with Nisha