Blog
Blog
2024
5 Proven Steps to Get the Budget for Your Customer Retention Project
6 Reasons Why 2024 is the Year That Revenue Generation Will Be Hyper-Focused on Customer Success
8 Reasons Your Customer Experience Improves with a Customer Community
Elevating Customer Success with Community-Driven Strategies: Making Your Customer Events Stand Out
Why Customer Success Should Stop Treating MAU as the Key Renewal Metric in B2B SaaS
2023
'Moments of Truth' in Customer Success Journey
10 Secrets to Super-Charge Your Community Strategy for Customer Success
From Facts to Dreams: The Ultimate Guide to Selling in Customer Success
How to Build a Predictable Customer Retention Strategy
How to Use Small Customer Insights to Get Large Customer Retention Wins
2022
Avoidable Mistakes in Customer Health Scoring
Customer Success Maturity Model & Answers to 5 Questions
How to Start and Stick to a Deep Work Routine
Make Customer Retention a No-Brainer
The Many Pieces and Parts of Customer Success Operations
2021
4 Keys to a GREAT QBR
Choosing a Customer Success Leader for the Short- and Long-Term
My 2021 Customer Success Resolutions
Onboarding Stages... what happened to onboarding?
Top Five Metrics to Track on Your Customer Success Dashboard
2020
Churn Part 2 - Unhappy Customers
Churn Part 3 - What the Heck Do I Do with All This Feedback?
Churn Part 4 - What Are Your Customers Really Thinking?
Churn Part 5 - Closing the Loop to Increase Retention
How I Used Improv to Become a Better CSM