What Stickiness makes a healthy closed community?
I am tracking the stickiness of my community and currently only have one metric as a benchmark: anything between 8% - 14% is healthy.
What does everyone think of this? Is this accurate? Any insight will be great.
Thanks,
Katherine
Comments
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Hi Katherine,
Congratulations on utilizing a community channel for enablement!
For clarity, it would be helpful if you could be more descriptive on what this metric is measuring: unique logins per time period, # of unique posts per time period, % of customers establishing profiles...? From there we, in the community, could provide the best input.
Thanks,
Jeff
MarketSource, Inc.
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Original Message:
Sent: 09-09-2021 14:44
From: Katherine Bentley
Subject: What Stickiness makes a healthy closed community?
Hey all,
I am tracking the stickiness of my community and currently only have one metric as a benchmark: anything between 8% - 14% is healthy.
What does everyone think of this? Is this accurate? Any insight will be great.
Thanks,
Katherine0
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