What Stickiness makes a healthy closed community?

Katherine Bentley
Katherine Bentley Member Posts: 8 Contributor
Second Anniversary
edited September 2021 in Metrics & Analytics
Hey all,

I am tracking the stickiness of my community and currently only have one metric as a benchmark: anything between 8% - 14% is healthy.

What does everyone think of this? Is this accurate? Any insight will be great.


Thanks,
Katherine
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  • Jeff Heckler
    Jeff Heckler Member, CS Leader Posts: 80 Expert
    Third Anniversary 10 Comments Photogenic Office Hours Host 2022
    edited September 2021

    Hi Katherine,

    Congratulations on utilizing a community channel for enablement!

    For clarity, it would be helpful if you could be more descriptive on what this metric is measuring: unique logins per time period, # of unique posts per time period, % of customers establishing profiles...?  From there we, in the community, could provide the best input.


    Thanks,

    Jeff


    MarketSource, Inc.


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    Original Message:
    Sent: 09-09-2021 14:44
    From: Katherine Bentley
    Subject: What Stickiness makes a healthy closed community?

    Hey all,

    I am tracking the stickiness of my community and currently only have one metric as a benchmark: anything between 8% - 14% is healthy.

    What does everyone think of this? Is this accurate? Any insight will be great.


    Thanks,
    Katherine

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