Hi Katherine,
Congratulations on utilizing a community channel for enablement!
For clarity, it would be helpful if you could be more descriptive on what this metric is measuring: unique logins per time period, # of unique posts per time period, % of customers establishing profiles...? From there we, in the community, could provide the best input.
Thanks,
Jeff
MarketSource, Inc.
-------------------------------------------------------------------------Original Message:Sent: 09-09-2021 14:44From: Katherine BentleySubject: What Stickiness makes a healthy closed community?Hey all,I am tracking the stickiness of my community and currently only have one metric as a benchmark: anything between 8% - 14% is healthy.What does everyone think of this? Is this accurate? Any insight will be great.Thanks,Katherine