Gain Grow Retain: CS Leadership Community

Welcome to the most impactful customer success community for B2B SaaS leaders

GGR Cafe
Gain Grow Retain opportunities and resources to support your work
CS Conversations
A general space to discuss all things Customer Success
CS Operations Conversations
CS Ops-focused discussions
CS Org Conversations
Discussion on all things within the CS Org from team structure, cross-collaboration, ownership, and roles
CS Technology
A place to discuss the tech being utilized in CS
Customer Journey
A space to talk about all things customer related
Digital CS (Engagement Programs)
How are you using tech to support customer engagement?
Industry Insights
A place to talk about Industry Data, Revenue Management and the Voice of the Customer
Metrics & Analytics
Identifying and improving data discussions
Strategy & Planning
Big-picture conversations for CS
Future Customer Success Professionals
a group for those who are working to move into the Customer Success space. You may already be in a SaaS role and want to learn more about CS in general, or you might be in a non-traditional role and want to learn the language of CS and how your role and responsibilities align with the CS realm.
Supporters of Gain Grow Retain
Partners of GGR who support the future of customer success
Welcome to the Community
General community information and navigation support
Job Board
Customer Success Leadership Community
Job Board Community
Follow this community if you are seeking new talent or a new opportunity

Upcoming Events

December 7 Leadership Office Hours
When Thursday, December 7 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
December 11 Leadership Office Hours
When Thursday, December 11 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to implement…
December 21 Leadership Office Hours
When Thursday, December 21 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
January 11 Leadership Office Hours
Join us on Thursday at 1pm ET, January 11, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
January 25 CS Leadership Office Hours
Join us on Thursday at 1pm ET, January 25, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…

Gain Grow Retain: CS Leadership Community

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