Gain Grow Retain: CS Leadership Community

Welcome to the most impactful customer success community for B2B SaaS leaders

CS Conversations
A general space to discuss all things Customer Success
CS Operations Conversations
CS Ops-focused discussions
CS Org Conversations
Discussion on all things within the CS Org from team structure, cross-collaboration, ownership, and roles
CS Technology
A place to discuss the tech being utilized in CS
Customer Journey
A space to talk about all things customer related
Digital CS (Engagement Programs)
How are you using tech to support customer engagement?
Industry Insights
A place to talk about Industry Data, Revenue Management and the Voice of the Customer
Metrics & Analytics
Identifying and improving data discussions
Strategy & Planning
Big-picture conversations for CS
Future Customer Success Professionals
a group for those who are working to move into the Customer Success space. You may already be in a SaaS role and want to learn more about CS in general, or you might be in a non-traditional role and want to learn the language of CS and how your role and responsibilities align with the CS realm.
GGR Cafe
Gain Grow Retain opportunities and resources to support your work
Supporters of Gain Grow Retain
Partners of GGR who support the future of customer success
Welcome to the Community
General community information and navigation support
Job Board
Customer Success Leadership Community
Organization Structure & Career Path
Job Board Community
Follow this community if you are seeking new talent or a new opportunity

Upcoming Events

September 28 Leadership Office Hours
When Thursday, September 28 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
October 12 Leadership Office Hours
When Thursday, October 12 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
October 26 Leadership Office Hours
When Thursday, October 26 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
November 9 Leadership Office Hours
When Thursday, November 9 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What * learn from each other in breakout room discussions * talk about Doing More with Less * sign up for specific dates or the whole series Expand your network and leave with one new idea to…
The Customer Conference America 2023
Dates: November 14-15 Location: San Jose, CA Special Flash Sale Offer for the Gain Grow Retain community Price: $730 (15% off the price) The Customer Conference is the leading international independent Customer Success event for tech companies that brings together Customer Success practitioners, experts, leaders,…

Gain Grow Retain: CS Leadership Community

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