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Have an Event You Want to Share?
Hey GGR! Know any events that would be valuable for CS professionals? Add them to the GGR event space! Click on the New Post button from anywhere on the site and select New Event. You can add images, event information, along with a link to the registration page and get the word out! Important note: Conferences are fine,…
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2024 Demopalooza Videos are now available!
During the last week of October, GGR invited 17 different vendors to share demos of their product. Bridging the spectrum from CSPs, Engagement Tools, Onboarding, LMSs, Customer Marketing, and VOC, you now have the opportunity to check out these vendors without obligation. Each vendor page shows their 20-40 minute demo and…
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Week in Review - November 8
November 8, 2024 As I sit in front of a window looking at almost 2 foot of snow on the ground with another foot to come before tomorrow, it reminds me that even enjoying a snowy landscape is dependent on good preparation. Without that prep, what is beautiful to look at could become costly. The same is true for customer…
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Week in Review - November 1
November 1, 2024 What an incredible (and incredibly busy!) few months! So many amazing CS-focused events out there, and GGR had a part in a few of them! From our September live event in Austin, TX, to participation in ChurnZero’s Zero-In through a presentation and a happy hour, to the 2nd annual Demopalooza that just ended…
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3rd Quarter Introductions
👀 🌝 👀 🌝 New space for the new quarter! Make sure you take a moment to 'meet' your peers and introduce yourself. Whether you are a brand new member or one of the original set, this thread is for everyone to help build an understand of who is in this community space with you! Share a bit about who you are professionally…
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TLC - Is AI a 3-Dimensional PLG?
The LinkedIn/Microsoft report states that 75% of knowledge workers already use AI at work, and 46% of users started using it less than six months ago. The benefits? Users say AI helps them: save time(90%) focus on their most important work (85%) be more creative (84%), enjoy their work more (83%). 78% of AI users bring…
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Seeking 3–5 CS reviewers for the first ITIL-aligned Customer Success Management Practice Guide
Hi everyone, My name is Natalya, after more than 17 years in post-sales roles in IT, I work at the intersection of Customer Success and IT service management helping companies build and optimise their post-sales processes. I am preparing to publish a Customer Success Management Practice Guide aligned with a widely…
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Has anyone tried Hook.co?
Has anyone used Hook.co before? I've been speaking with them and the tool looks very promising. I originally was looking at it as an AI tool for CS to help my low touch teams scale their impact, as well as to correlate risk and expansion signals across all our data sources - but I now think it could effectively replace a…
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Early-stage Startup Hiring First Customer Success Manager!
Hi everyone, I work at Mento, a coaching platform built to drive performance at work. We help organizations develop their leaders through 1:1 coaching and mentorship from experts who have done the job, accelerated by AI for faster, measurable results. We're currently hiring a fully remote Mid-Market Customer Success…
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Please roast our Job Description
I'm the CEO and co-founder of Bambi. We're looking to hire our first Customer Success role, and we're a bit out of our depth. We're looking to get all y'all's expertise and feedback on this job description. (And yes, this is a not-so-thinly veiled recruiting mechanism, but we genuinely want your feedback :) What do folks…