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Have an Event You Want to Share?
Hey GGR! Know any events that would be valuable for CS professionals? Add them to the GGR event space! Click on the New Post button from anywhere on the site and select New Event. You can add images, event information, along with a link to the registration page and get the word out! Important note: Conferences are fine,…
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2024 Demopalooza Videos are now available!
During the last week of October, GGR invited 17 different vendors to share demos of their product. Bridging the spectrum from CSPs, Engagement Tools, Onboarding, LMSs, Customer Marketing, and VOC, you now have the opportunity to check out these vendors without obligation. Each vendor page shows their 20-40 minute demo and…
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Week in Review - November 8
November 8, 2024 As I sit in front of a window looking at almost 2 foot of snow on the ground with another foot to come before tomorrow, it reminds me that even enjoying a snowy landscape is dependent on good preparation. Without that prep, what is beautiful to look at could become costly. The same is true for customer…
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Week in Review - November 1
November 1, 2024 What an incredible (and incredibly busy!) few months! So many amazing CS-focused events out there, and GGR had a part in a few of them! From our September live event in Austin, TX, to participation in ChurnZero’s Zero-In through a presentation and a happy hour, to the 2nd annual Demopalooza that just ended…
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3rd Quarter Introductions
👀 🌝 👀 🌝 New space for the new quarter! Make sure you take a moment to 'meet' your peers and introduce yourself. Whether you are a brand new member or one of the original set, this thread is for everyone to help build an understand of who is in this community space with you! Share a bit about who you are professionally…
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TLC - Is AI a 3-Dimensional PLG?
The LinkedIn/Microsoft report states that 75% of knowledge workers already use AI at work, and 46% of users started using it less than six months ago. The benefits? Users say AI helps them: save time(90%) focus on their most important work (85%) be more creative (84%), enjoy their work more (83%). 78% of AI users bring…
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Are You a CS Leader looking to connect with other leaders more effectively?
GGR is here for you! I am excited to announce the launch of a brand new group specifically for those in a leadership position. This closed group requires a request to join (Link) and will be an area that is only accessible and visible to those approved to join, allowing for conversations with a different focus. Connect in…
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How are you using to combat churn in your organisations?
I’m moving into a CS Ops role and starting to look at CS tools. If you’re using Gainsight, ChurnZero, or something similar — how is it actually going? What did you choose and why? What do you like about it day to day? What’s annoying, clunky, or way more complicated than it should be? Anything the sales demo definitely…
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How are you combating churn in your organisation?
Im doing some research around churn, retention and the ways CS teams tackle both. How are you doing this today in your organization? Are you using any specific tools today for this purpose? What is great about it and what’s annoying, or way more complicated than it needs to be? If you could design the perfect CS tool, what…
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Improving Response Times for Customer Inquiries
Hi, I manage Australia City Guide, a travel information website, and I’ve noticed that as our user base grows, our response times to customer questions and inquiries have started to increase. I’m looking for best practices or strategies to manage higher volumes of user queries effectively while maintaining a high level of…
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Does your company have an "AI Council"?
I've been thinking about how company leadership often makes decisions with a few peer executives, but often they don't truly understand all the domino effects of workflow unless different levels of the organization are involved in the implementation and decision making. The term "AI Council" has been coined, and for good…
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interships
Hey all, I’m Mary, I’m focused on Customer Success and actively looking for a Customer Success internship where I can learn and get real hands-on experience. Happy to connect with anyone in the space
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New Member - CS Leader from Calgary
Hey everyone! 👋 Gayan here from Calgary, AB. Background: Customer Success Leader with 10+ years in enterprise SaaS. Most recently led CS for 100+ accounts at Guest-Tek (hospitality tech), managing Fortune 500 brands including Marriott, Hyatt, and Hilton while coaching a distributed team of 5 CSMs across APAC.…
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Attending CS “The Customer Conference” London
I’m thinking about attending this conference in London for networking purposes and was wondering if anyone here will be attending or would like to? There is a Rev Ops day 1/27 and a CS day 1/28 at half the price of US conferences. $480 one day, $650 for both) Would love to meet up! Details:…
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Customer Success commercial training
Hello! I am interested in getting some commercial training for my team of CSMs. There's plenty of sales training out there but I'm wondering if there are any courses/resources for Customer Success sales training? There's of course different situations, nuances to selling as a CSM within an existing account and relationship…
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Open learning platform for CSMs
Hey Everyone We recently launched SuccessGuardian Academy — an open learning platform built specifically for Customer Success professionals. All courses are fully accessible, and the focus is on real-world CS skills that actually help in day-to-day work. The goal isn’t to sell anything flashy — it’s to create a place where…
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CS Workflow Tech - suggestions?
To experienced CS professionals, can you recommend any useful workflow tools which allow CS to manage the full customer lifecycle, from onboarding through to renewal? I'm stuck in the dark ages ticking off cells in an excel. Any CS suggestions welcome. Thanks so much, Katherine