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2024 Demopalooza Videos are now available!
During the last week of October, GGR invited 17 different vendors to share demos of their product. Bridging the spectrum from CSPs, Engagement Tools, Onboarding, LMSs, Customer Marketing, and VOC, you now have the opportunity to check out these vendors without obligation. Each vendor page shows their 20-40 minute demo and…
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Week in Review - November 8
November 8, 2024 As I sit in front of a window looking at almost 2 foot of snow on the ground with another foot to come before tomorrow, it reminds me that even enjoying a snowy landscape is dependent on good preparation. Without that prep, what is beautiful to look at could become costly. The same is true for customer…
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Week in Review - November 1
November 1, 2024 What an incredible (and incredibly busy!) few months! So many amazing CS-focused events out there, and GGR had a part in a few of them! From our September live event in Austin, TX, to participation in ChurnZero’s Zero-In through a presentation and a happy hour, to the 2nd annual Demopalooza that just ended…
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3rd Quarter Introductions
👀 🌝 👀 🌝 New space for the new quarter! Make sure you take a moment to 'meet' your peers and introduce yourself. Whether you are a brand new member or one of the original set, this thread is for everyone to help build an understand of who is in this community space with you! Share a bit about who you are professionally…
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TLC - Is AI a 3-Dimensional PLG?
The LinkedIn/Microsoft report states that 75% of knowledge workers already use AI at work, and 46% of users started using it less than six months ago. The benefits? Users say AI helps them: save time(90%) focus on their most important work (85%) be more creative (84%), enjoy their work more (83%). 78% of AI users bring…
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Are You a CS Leader looking to connect with other leaders more effectively?
GGR is here for you! I am excited to announce the launch of a brand new group specifically for those in a leadership position. This closed group requires a request to join (Link) and will be an area that is only accessible and visible to those approved to join, allowing for conversations with a different focus. Connect in…
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Customer Success Training/Coaching Resources
Hi all, Am currently assessing which customer success training/coaching tool is the best for me and my team. Has anyone used, and can vouch for, Success Coaching? Welcome any other training resource recommendations. Thanks in advance.
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Seeking Recommendations: ClientSuccess vs. ChurnZero – Any Experiences?
Hi everyone, I’m currently evaluating customer success platforms and am looking for some insights from those who have experience with either ClientSuccess or ChurnZero. Both seem to offer solid solutions, but I'm trying to decide which one would be the best fit for our team. If you’ve used either platform (or both), I’d…
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Customer Success Charter
Does anyone have a few good examples of CS charters - real life examples rather than something i can just google. I'd also be interested in knowing how you ensured that the charter was agreed, signed, adopted by your organization to ensure buy-in and support. Thanks much!
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Building a Scalable Customer Success Organization—What Do You Wish You Had from Day One?
Stepping into a startup as the first Customer Success hire is both an exciting and daunting challenge. At Realtime Robotics, I have the unique opportunity to build the foundation for a CS-led organization from the ground up. My goal? To set us up not just for short-term wins, but for long-term scalability. I’m already…
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Measuring CSAT
Hey GGRers! I have a customer who is looking to capture CSAT information. Normally I would suggest a survey tool, but they are looking for something very specific: A pop up Questions driven by what role they are in and what they are doing on the page (in this case it is a community site) Timed - this wouldn't exist…
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Office Hours?
Hello All I hope everyone is enjoying the holidays! It has been a while. When are the next Office Hours?
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Need an online community built? CS product practice needed.
Hello all! I'm new to GGR and am interested in a CS role at a company called Circle. They developed a platform for online communities (like this one), courses and events. I love their product, from what I've seen/heard so far. I've been in Skool and Thinkific groups/courses and Circle honestly seems like the best product…
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Looking for a Mentor to Transition into Customer Success
Hi everyone! My name is Khaliyah, I’m excited to be part of this community as I work toward transitioning into a customer success role. As a teacher, I’ve spent years honing skills that are valuable in CS—building strong relationships, analyzing data to make informed decisions, and managing projects to drive success. Now,…
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AI Voice & Text Agents in Customer Success – Thoughts?
Customer success is evolving fast. With AI voice and text agents becoming more accessible, I’m curious: Where do you see the biggest adoption challenges? What use cases would actually make an impact for your team? Are there areas where automation could reduce friction but still feel human? Some teams use AI to handle…
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Missed this week's Office Hours?
Did you miss this week's Office Hours? Don't worry! We have you covered with a summary of the topic and conversation! Are you prioritizing team enablement this year? Or maybe you are an IC who is trying to figure out how to grow your skills and close some gaps…either way, check out the summary of our conversation with…