During the last week of October, GGR invited 17 different vendors to share demos of their product. Bridging the spectrum from CSPs, Engagement Tools, Onboarding, LMSs, Customer Marketing, and VOC, you…
November 8, 2024 As I sit in front of a window looking at almost 2 foot of snow on the ground with another foot to come before tomorrow, it reminds me that even enjoying a snowy landscape is dependent…
November 1, 2024 What an incredible (and incredibly busy!) few months! So many amazing CS-focused events out there, and GGR had a part in a few of them! From our September live event in Austin, TX, to…
👀 🌝 👀 🌝 New space for the new quarter! Make sure you take a moment to 'meet' your peers and introduce yourself. Whether you are a brand new member or one of the original set, this thread is for ev…
The LinkedIn/Microsoft report states that 75% of knowledge workers already use AI at work, and 46% of users started using it less than six months ago. The benefits? Users say AI helps them: save time(…
GGR is here for you! I am excited to announce the launch of a brand new group specifically for those in a leadership position. This closed group requires a request to join (Link) and will be an area t…
Hi Everyone - Curious if anyone has any interesting stories (1st or 2nd hand) or opinions trying to outsource Account Management/Customer Success roles. My CEO has recently tasked me with this since s…
I'll make this discussion very simple. Our customer base is mostly SMB with the rest a mix of midmarket and large enterprises. I took over CS a few months back and right away I looked to get some cust…
👋 AI is everywhere- transforming products, changing roles, and pushing us to rethink how we work. But here’s what hasn’t changed: great customer success is still about clarity, empathy, and consisten…
Hey CS fam! 👋 I recently shared a short video on a simple truth: 👉 We all mess up sometimes — but how we respond can make or break trust. Here’s what I say when I need to own it fast: “You’re right.…
Hey CSM crew 👋 I’ve been thinking a lot lately about what separates the good from the great in our role. Here’s my take: ✅ Good CSMs answer questions. 🔥 Great CSMs anticipate them. ✅ Good CSMs follo…
Does anyone have a few good examples of CS charters - real life examples rather than something i can just google. I'd also be interested in knowing how you ensured that the charter was agreed, signed,…
Hi all, Am currently assessing which customer success training/coaching tool is the best for me and my team. Has anyone used, and can vouch for, Success Coaching? Welcome any other training resource r…
How did you configure lifecycle Stages in your CS platform? I am looking to stand Stages in Gainsight up for the CX org I support. We are starting from scratch & I am curious to hear what other stages…
Hi everyone, I’m currently evaluating customer success platforms and am looking for some insights from those who have experience with either ClientSuccess or ChurnZero. Both seem to offer solid soluti…
