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Have an Event You Want to Share?
Hey GGR! Know any events that would be valuable for CS professionals? Add them to the GGR event space! Click on the New Post button from anywhere on the site and select New Event. You can add images, event information, along with a link to the registration page and get the word out! Important note: Conferences are fine,…
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2024 Demopalooza Videos are now available!
During the last week of October, GGR invited 17 different vendors to share demos of their product. Bridging the spectrum from CSPs, Engagement Tools, Onboarding, LMSs, Customer Marketing, and VOC, you now have the opportunity to check out these vendors without obligation. Each vendor page shows their 20-40 minute demo and…
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Week in Review - November 8
November 8, 2024 As I sit in front of a window looking at almost 2 foot of snow on the ground with another foot to come before tomorrow, it reminds me that even enjoying a snowy landscape is dependent on good preparation. Without that prep, what is beautiful to look at could become costly. The same is true for customer…
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Week in Review - November 1
November 1, 2024 What an incredible (and incredibly busy!) few months! So many amazing CS-focused events out there, and GGR had a part in a few of them! From our September live event in Austin, TX, to participation in ChurnZero’s Zero-In through a presentation and a happy hour, to the 2nd annual Demopalooza that just ended…
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3rd Quarter Introductions
👀 🌝 👀 🌝 New space for the new quarter! Make sure you take a moment to 'meet' your peers and introduce yourself. Whether you are a brand new member or one of the original set, this thread is for everyone to help build an understand of who is in this community space with you! Share a bit about who you are professionally…
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TLC - Is AI a 3-Dimensional PLG?
The LinkedIn/Microsoft report states that 75% of knowledge workers already use AI at work, and 46% of users started using it less than six months ago. The benefits? Users say AI helps them: save time(90%) focus on their most important work (85%) be more creative (84%), enjoy their work more (83%). 78% of AI users bring…
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Your CSMs are overriding the health score. How long before they stopped?
Lachu here, new to GGR, joining from Bhutan, which I'm told makes me the furthest-flung member by some margin. I build retention tooling, which means I spend most of my time looking at how health scores get constructed. But the thing I can't get a straight answer on is what happens after they're built. Everyone benchmarks…
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Where would you look for great Customer Success talent beyond LinkedIn?
Hi everyone, I'm recruiting for a Customer Success Executive role in Southampton, UK, and I'm hoping to learn from people who work in Customer Success every day. One thing I've noticed is that Customer Success seems to have its own communities, events and networks that many recruiters don't naturally come across. So I'd…
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How do you handle customers you just can't reach — do they quietly churn?
Curious to hear from CS practitioners — for those managing a large book of business, what actually happens to the smaller accounts that don't get enough attention? Do you have a system, or do they just quietly cancel? Would love to hear real experiences.
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Introduction
Hi all, I'm Nicola. I'm the founder of Risqly, a B2B SaaS customer health scoring platform, based in Sheffield UK. Before this, commercial strategy at P&G. Now I spend my days thinking about churn instead of toothbrushes! Right now I'm building out a version of the product specifically for fintech payments, embedded…