CSM Variable Compensation
Hi GGR community,
I’m looking for some resources and examples of how CSM variable comp can be structured. We have a team NRR target but no levers to upsell at the moment. I’m looking for some questions to get me thinking about how to structure comp around retention to ensure individual CSM portfolios (for 4 CSMs) tie to the team number. Portfolios vary in size (30-50 accounts) and in health. What’s a fair way to take that into account in variable comp planning?