Is Customer Health Score the same as Likelihood to Renew?

User: "Lauren Mecca"
Updated by Heather Wendt

I heard someone define Customer Health Score as a separate thing from % Likelihood to Renew. I've always treated them as the same thing with my startup teams, assuming the purpose of a health score is to track towards (and ultimately predict) retention. I'd love to hear your thoughts and experiences - can they measure 2 different things?

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