Is Customer Health Score the same as Likelihood to Renew?

Lauren Mecca · 2020-05-18T16:22:00+00:00

I heard someone define Customer Health Score as a separate thing from % Likelihood to Renew. I've always treated them as the same thing with my startup teams, assuming the purpose of a health score is to track towards (and ultimately predict) retention. I'd love to hear your thoughts and experiences - can they measure 2…