Re-Structuring Around Health Score
Expert 
Hey Everyone,
With the introduction of a health score for the first time, we're being asked now how we're going to "re-structure" our limited CSM team based on now having the score. I'm curious what different methodologies others might have used after introducing a health score to their teams for the first time.
Did anyone re-structure in order to have a "SWAT" team focused on Yellow/Red health (especially when we think about digital channels)?
Thanks,
With the introduction of a health score for the first time, we're being asked now how we're going to "re-structure" our limited CSM team based on now having the score. I'm curious what different methodologies others might have used after introducing a health score to their teams for the first time.
Did anyone re-structure in order to have a "SWAT" team focused on Yellow/Red health (especially when we think about digital channels)?
Thanks,