Segmentation: How do you approach your customers?
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Expert 
Two questions that came out of CS Leadership Office Hours last week:
1. Do you tell your customers what segment they are in?
2. Would it be right to allow customers to "self select" their given segment and engagement model?
1. Do you tell your customers what segment they are in?
2. Would it be right to allow customers to "self select" their given segment and engagement model?