Pooled CS

Focused Strategic (1:1 to 1:3) CSM Value

dianej27 245 views 6 comments 0 points Most recent by dianej27 January 2023CS Org Conversations
Customer Communication Positioning - Moving from Assigned CSM to Pooled CS Model

Scott Hair 406 views 5 comments 0 points Most recent by Brian O'Keeffe November 2022CS Org Conversations
Escalation on accounts with no assigned CSM

Christie Anderson 17 views 6 comments 0 points Most recent by Stewart Stokes January 2022CS Org Conversations
Account transitions among CSMs

Tanya Strauss 36 views 4 comments 0 points Most recent by James Stuart January 2022CS Org Conversations

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May 16 CS Leadership Office Hours
Join us on Thursday at 1pm ET, May 16, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
May 30 CS Leadership Office Hours
Join us on Thursday at 1pm ET, May 30, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
June 13 CS Leadership Office Hours
Join us on Thursday at 1pm ET, June 13, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
June 27 CS Leadership Office Hours
Join us on Thursday at 1pm ET, June 27, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
July 11 CS Leadership Office Hours
Join us on Thursday at 1pm ET, July 11, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…

Pooled CS

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