Focused Strategic (1:1 to 1:3) CSM Value

dianej27 Member Posts: 7 Navigator
First Comment Photogenic Name Dropper
edited August 2023 in CS Org Conversations
I've been thinking a lot about how an extremely focused resource (1:1 to 1:3) could help our largest, most strategic customers achieve their goals and become stickier. 

Has anyone worked with a model like this? What are your thoughts?

I would also love to see any job descriptions for roles like this. I've done some online searching but so far have not found anything. If you have one, I would really appreciate it if you would send it to me!