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2024 Demopalooza Videos are now available!
During the last week of October, GGR invited 17 different vendors to share demos of their product. Bridging the spectrum from CSPs, Engagement Tools, Onboarding, LMSs, Customer Marketing, and VOC, you now have the opportunity to check out these vendors without obligation. Each vendor page shows their 20-40 minute demo and…
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Has anyone tried Hook.co?
Has anyone used Hook.co before? I've been speaking with them and the tool looks very promising. I originally was looking at it as an AI tool for CS to help my low touch teams scale their impact, as well as to correlate risk and expansion signals across all our data sources - but I now think it could effectively replace a…
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How are you combating churn in your organisation?
Im doing some research around churn, retention and the ways CS teams tackle both. How are you doing this today in your organization? Are you using any specific tools today for this purpose? What is great about it and what’s annoying, or way more complicated than it needs to be? If you could design the perfect CS tool, what…
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Does your company have an "AI Council"?
I've been thinking about how company leadership often makes decisions with a few peer executives, but often they don't truly understand all the domino effects of workflow unless different levels of the organization are involved in the implementation and decision making. The term "AI Council" has been coined, and for good…
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New Member - CS Leader from Calgary
Hey everyone! 👋 Gayan here from Calgary, AB. Background: Customer Success Leader with 10+ years in enterprise SaaS. Most recently led CS for 100+ accounts at Guest-Tek (hospitality tech), managing Fortune 500 brands including Marriott, Hyatt, and Hilton while coaching a distributed team of 5 CSMs across APAC.…
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Attending CS “The Customer Conference” London
I’m thinking about attending this conference in London for networking purposes and was wondering if anyone here will be attending or would like to? There is a Rev Ops day 1/27 and a CS day 1/28 at half the price of US conferences. $480 one day, $650 for both) Would love to meet up! Details:…
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CS Workflow Tech - suggestions?
To experienced CS professionals, can you recommend any useful workflow tools which allow CS to manage the full customer lifecycle, from onboarding through to renewal? I'm stuck in the dark ages ticking off cells in an excel. Any CS suggestions welcome. Thanks so much, Katherine
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Gold Standard for AP Software?
We deal with clients who often ask recommendations for Accounts Payable (Invoicing) software/vendors… Are there any true "gold standards" of software that does this really well? The question made me pause as I realize I've never heard of a company being considered the gold standard or industry leader in AP/Invoicing?
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Quick question for the CS community
Hi All, I’m a founder exploring how SaaS companies really handle client onboarding and adoption, as well as ongoing support. I’d love to hear from those in Customer Success who see this up close every day. What do you find most challenging when trying to help customers reach full adoption? Is it keeping their engagement…
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Need an online community built? CS product practice needed.
Hello all! I'm new to GGR and am interested in a CS role at a company called Circle. They developed a platform for online communities (like this one), courses and events. I love their product, from what I've seen/heard so far. I've been in Skool and Thinkific groups/courses and Circle honestly seems like the best product…
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Pendo Alternatives
Hi All, I’m working with a small SaaS business and we are looking for Pendo alternatives. They have been paying for Pendo subscription for the last 8 months without even using the basic functionalities. What would product would you suggest for in-app targeted customer messaging/ customer onboarding and driving product…