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2024 Demopalooza Videos are now available!
During the last week of October, GGR invited 17 different vendors to share demos of their product. Bridging the spectrum from CSPs, Engagement Tools, Onboarding, LMSs, Customer Marketing, and VOC, you now have the opportunity to check out these vendors without obligation. Each vendor page shows their 20-40 minute demo and…
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Need an online community built? CS product practice needed.
Hello all! I'm new to GGR and am interested in a CS role at a company called Circle. They developed a platform for online communities (like this one), courses and events. I love their product, from what I've seen/heard so far. I've been in Skool and Thinkific groups/courses and Circle honestly seems like the best product…
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Pendo Alternatives
Hi All, I’m working with a small SaaS business and we are looking for Pendo alternatives. They have been paying for Pendo subscription for the last 8 months without even using the basic functionalities. What would product would you suggest for in-app targeted customer messaging/ customer onboarding and driving product…
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New CSP guide from Forrester
Came across this great new resource and wanted to pass it along! This new Forrester report evaluates the following CSPs to help companies choose the right one. Here's the first line about each of the main CSPs: "Catalyst Software has solid capabilities for some but lacks standout features" "ChurnZero elevates CS but needs…
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Seeking Feedback on Vitally - CS Platform (similar to Gainsight, Client Success, Churn Zero, Catalys
Hi everyone! I'm currently looking to implement a CS Management platform for our startup (~25 employees). I have a demo coming up with Vitally (https://www.vitally.io/) and was interested to hear if anyone has any feedback/insights on this particular platform? Would love to hear about implementation time, CS services,…
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Salesforce as a Customer Success Platform
Why don't we see more about Salesforce as a CSP from: 1. SFDC, themselves or 2. the CS market and community? I'd love to hear your experiences, takes, and input. Disclaimer: I don't have a horse in this race, I am simply interested in the consensus. Thanks, Jeff Jeff Heckler Director of Customer Success Solutions…
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Platforms for tracking SaaS metrics?
I am looking for recommendations for software's that track SaaS metrics? I am wanting something that calculates metrics such as CLV, CAC, Customer Churn, NRR, GRR & more. Any suggestions of platforms you have used & liked would be appreciated.
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Executive quotes about implementing a Customer Success Platform
I am in the process of justifying a CSP purchase to our CEO. I have lots of facts and figures, along with our own customer data. What I am missing is a good quote from a C level, or executive, person about how a CSP improved their renewals/upsells and team productivity. Does anyone have a link to content that might have a…
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What is your process for creating data-driven slide decks?
Hi all, Our CSMs are spending entirely too much time manually preparing data to be formatted in slide decks. Automating this would save so much time! How are your teams handling this process? We want our CSMs helping customers make data driven decisions using this information so we feel it is valuable to automate. I am…
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Tools and documentation
Hi all, I am creating a CS team from scratch. I am also learning as I go and the curve is steep. So my question: What tools and documents do I need? What software or apps should I have? What communication channels should I set up? What I have created so far are: CS process (excel) Playbooks with triggers, and plays…
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CS Platform
We are planning to implement a CS Platform this year that we hope will help us have a 360 customer view in the platform, automate some CS motions and playbooks and give us greater ability to manage our customer risks and upsells. Bi-directional APIs / Intergrations with our other tools is also very important to us. We have…