Are you looking to move to an incentive-based model for your CS team but aren't sure A) whether it makes sense at the current stage of maturity and B) how to build a model that actually works well and makes sure that the impact is taken into account?
If so, this free ebook from @Jeffrey Kushmerek with Infinite Renewals is a must read. This resource walks you through the various model types, the importance of company goal alignment, the reporting needs with a lot of examples throughout to guide you along your journey in building an effective program.
