Hi GGR Members! The number one request that we receive at GGR is around helping CS Leaders fill open positions on their teams. We've kept this at arm's length because there are already job boards galore out there. Honestly, I thought we could avoid this forever – but this community is here to provide value to YOU. So, here…
👋 AI is everywhere- transforming products, changing roles, and pushing us to rethink how we work. But here’s what hasn’t changed: great customer success is still about clarity, empathy, and consistency. As companies race to adopt AI, Customer Success teams are uniquely positioned to guide that journey. We're not just…
Hey CS fam! 👋 I recently shared a short video on a simple truth: 👉 We all mess up sometimes — but how we respond can make or break trust. Here’s what I say when I need to own it fast: “You’re right. We missed that. Here’s what we’re doing to fix it.” Clients don’t expect us to be perfect — but they do expect us to be…
Hey CSM crew 👋 I’ve been thinking a lot lately about what separates the good from the great in our role. Here’s my take: ✅ Good CSMs answer questions. 🔥 Great CSMs anticipate them. ✅ Good CSMs follow up. 🔥 Great CSMs follow through — with value. To me, it’s all about intentionality. It’s not just reacting — it’s thinking…
Does anyone have a few good examples of CS charters - real life examples rather than something i can just google. I'd also be interested in knowing how you ensured that the charter was agreed, signed, adopted by your organization to ensure buy-in and support. Thanks much!
Stepping into a startup as the first Customer Success hire is both an exciting and daunting challenge. At Realtime Robotics, I have the unique opportunity to build the foundation for a CS-led organization from the ground up. My goal? To set us up not just for short-term wins, but for long-term scalability. I’m already…
Hello All I hope everyone is enjoying the holidays! It has been a while. When are the next Office Hours?
Hello all! I'm new to GGR and am interested in a CS role at a company called Circle. They developed a platform for online communities (like this one), courses and events. I love their product, from what I've seen/heard so far. I've been in Skool and Thinkific groups/courses and Circle honestly seems like the best product…
Hi everyone! My name is Khaliyah, I’m excited to be part of this community as I work toward transitioning into a customer success role. As a teacher, I’ve spent years honing skills that are valuable in CS—building strong relationships, analyzing data to make informed decisions, and managing projects to drive success. Now,…
Customer success is evolving fast. With AI voice and text agents becoming more accessible, I’m curious: Where do you see the biggest adoption challenges? What use cases would actually make an impact for your team? Are there areas where automation could reduce friction but still feel human? Some teams use AI to handle…
I am currently looking into transitioning into the exciting field of Customer Success after several years of experience as a Customer Service Supervisor. My background has equipped me with strong skills in relationship management, team leadership, and problem-solving, and I am eager to apply these in a Customer Success…
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