Hi GGR Members! The number one request that we receive at GGR is around helping CS Leaders fill open positions on their teams. We've kept this at arm's length because there are already job boards galore out there. Honestly, I thought we could avoid this forever – but this community is here to provide value to YOU. So, here…
Common Room is hiring a Customer Success Manager in our fastest-growing segment: Mid-Market. Traditional GTM tools are incomplete — marketers and sellers still spend too much time identifying, researching, prioritizing, and personalizing. At Common Room, we’re changing that. If you’re excited about helping customers build…
We're a $400M DXP/SaaS company with 1500+ employees and a dedicated CS recruiter. I'm looking to hire mid-market centric CSMs for my team that have the right intangibles, multi-product expertise, and experience. With the endless supply of "THE BEST CS JOB BOARD" places to post a listing and the avalanche of messages that…
Hi! CX/renewals leader - 13 yrs making/exceeding all #s- exploring new opportunities, open to remote SaaS roles. Would love to connect. Www.LinkedIn.com/in/maureengeisler
Support articles are often 500–800 words. Most users will never read them. I tried turning one into a short narrated video. Timing came out like this: Hook: 35s (“Here’s how to…” outcome) Steps: ~4 min (broken into 15 beats, each 5–70s) Confirmation: 10s (show success state - wrap up) So the 500 words compressed into 4:46…
Hi everyone, I’m Rohin, and I’m excited (and a little nervous) to be here! My background spans hospitality, brand marketing, and SaaS consulting, where I’ve learned how to build relationships, understand customer needs, and deliver value through structured processes. Over the past year, I’ve been working hard to pivot into…
Hi there! I'm new to GGR and so glad I found this community. I'm currently in month three of my job search—which, as many of you know, can feel like a lifetime. My background in Client Success is primarily in the Education and Entertainment/Live Events sectors. What drew me to CS in the first place—and still drives me—is…
👋 AI is everywhere- transforming products, changing roles, and pushing us to rethink how we work. But here’s what hasn’t changed: great customer success is still about clarity, empathy, and consistency. As companies race to adopt AI, Customer Success teams are uniquely positioned to guide that journey. We're not just…
Hey CS fam! 👋 I recently shared a short video on a simple truth: 👉 We all mess up sometimes — but how we respond can make or break trust. Here’s what I say when I need to own it fast: “You’re right. We missed that. Here’s what we’re doing to fix it.” Clients don’t expect us to be perfect — but they do expect us to be…
Hey CSM crew 👋 I’ve been thinking a lot lately about what separates the good from the great in our role. Here’s my take: ✅ Good CSMs answer questions. 🔥 Great CSMs anticipate them. ✅ Good CSMs follow up. 🔥 Great CSMs follow through — with value. To me, it’s all about intentionality. It’s not just reacting — it’s thinking…
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