Hi GGR Members! The number one request that we receive at GGR is around helping CS Leaders fill open positions on their teams. We've kept this at arm's length because there are already job boards galore out there. Honestly, I thought we could avoid this forever – but this community is here to provide value to YOU. So, here…
Hi everyone, I'm recruiting for a Customer Success Executive role in Southampton, UK, and I'm hoping to learn from people who work in Customer Success every day. One thing I've noticed is that Customer Success seems to have its own communities, events and networks that many recruiters don't naturally come across. So I'd…
Everyone thought we were losing the customer because of price. They were wrong. A customer was approaching renewal, and internally the assumption was clear: a competitor with lower pricing was pulling them away. On paper, it made sense. But assumptions have a way of sounding like facts until you have the conversation that…
Hello! I am interested in getting some commercial training for my team of CSMs. There's plenty of sales training out there but I'm wondering if there are any courses/resources for Customer Success sales training? There's of course different situations, nuances to selling as a CSM within an existing account and relationship…
I'm the CEO and co-founder of Bambi. We're looking to hire our first Customer Success role, and we're a bit out of our depth. We're looking to get all y'all's expertise and feedback on this job description. (And yes, this is a not-so-thinly veiled recruiting mechanism, but we genuinely want your feedback :) What do folks…
Hi everyone, I work at Mento, a coaching platform built to drive performance at work. We help organizations develop their leaders through 1:1 coaching and mentorship from experts who have done the job, accelerated by AI for faster, measurable results. We're currently hiring a fully remote Mid-Market Customer Success…
Seeking: post-sales operating model consultant (enterprise SaaS) - moving fast I'm VP of Global Accounts at WordPress VIP (Automattic's enterprise WordPress platform - media, large corporate, and public sector customers). Our CRO is engaging an external consultant to help us redesign our post-sales operating model, and…
Hi All! ’m currently working on an early-stage tool for Customer Success teams and looking for honest feedback before taking it further. I’d love to speak with Heads of CS or post-sales leaders at small to mid-size B2B SaaS companies, especially around onboarding, retention, customer health, or scaling CS (not selling…
Hi, I manage Australia City Guide, a travel information website, and I’ve noticed that as our user base grows, our response times to customer questions and inquiries have started to increase. I’m looking for best practices or strategies to manage higher volumes of user queries effectively while maintaining a high level of…
Hey all, I’m Mary, I’m focused on Customer Success and actively looking for a Customer Success internship where I can learn and get real hands-on experience. Happy to connect with anyone in the space
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