Hi GGR Members! The number one request that we receive at GGR is around helping CS Leaders fill open positions on their teams. We've kept this at arm's length because there are already job boards galo…
Does anyone have a few good examples of CS charters - real life examples rather than something i can just google. I'd also be interested in knowing how you ensured that the charter was agreed, signed,…
Stepping into a startup as the first Customer Success hire is both an exciting and daunting challenge. At Realtime Robotics, I have the unique opportunity to build the foundation for a CS-led organiza…
Hello all! I'm new to GGR and am interested in a CS role at a company called Circle. They developed a platform for online communities (like this one), courses and events. I love their product, from wh…
Hi everyone! My name is Khaliyah, I’m excited to be part of this community as I work toward transitioning into a customer success role. As a teacher, I’ve spent years honing skills that are valuable i…
Customer success is evolving fast. With AI voice and text agents becoming more accessible, I’m curious: Where do you see the biggest adoption challenges? What use cases would actually make an impact f…
I am currently looking into transitioning into the exciting field of Customer Success after several years of experience as a Customer Service Supervisor. My background has equipped me with strong skil…
Hello there, first time posting here so thank you for taking some time to engage. I'm currently a Manager of Customer Success for a SaaS company and I've been tasked with creating a new Digital CS Pro…
Welcome to 2025, everyone! I’d love to hear your thoughts or see any insights from thought leaders about what’s on the horizon. As the pace of change accelerates, we’re seeing shifts in our tools, rol…
Our team at Flowla just released the 2024 Sales Almanac - a collection of trends featuring top-performing posts from 100+ sales and CS voices on LinkedIn. One major shift in CS has been around the rol…
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