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Now Open - Job Board Community
Hi GGR Members! The number one request that we receive at GGR is around helping CS Leaders fill open positions on their teams. We've kept this at arm's length because there are already job boards galore out there. Honestly, I thought we could avoid this forever – but this community is here to provide value to YOU. So, here…
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Improving Response Times for Customer Inquiries
Hi, I manage Australia City Guide, a travel information website, and I’ve noticed that as our user base grows, our response times to customer questions and inquiries have started to increase. I’m looking for best practices or strategies to manage higher volumes of user queries effectively while maintaining a high level of…
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interships
Hey all, I’m Mary, I’m focused on Customer Success and actively looking for a Customer Success internship where I can learn and get real hands-on experience. Happy to connect with anyone in the space
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New Member - CS Leader from Calgary
Hey everyone! 👋 Gayan here from Calgary, AB. Background: Customer Success Leader with 10+ years in enterprise SaaS. Most recently led CS for 100+ accounts at Guest-Tek (hospitality tech), managing Fortune 500 brands including Marriott, Hyatt, and Hilton while coaching a distributed team of 5 CSMs across APAC.…
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Customer Success commercial training
Hello! I am interested in getting some commercial training for my team of CSMs. There's plenty of sales training out there but I'm wondering if there are any courses/resources for Customer Success sales training? There's of course different situations, nuances to selling as a CSM within an existing account and relationship…
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Open learning platform for CSMs
Hey Everyone We recently launched SuccessGuardian Academy — an open learning platform built specifically for Customer Success professionals. All courses are fully accessible, and the focus is on real-world CS skills that actually help in day-to-day work. The goal isn’t to sell anything flashy — it’s to create a place where…
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Hiring for a Mid-Market CSM at Common Room!
Common Room is hiring a Customer Success Manager in our fastest-growing segment: Mid-Market. Traditional GTM tools are incomplete — marketers and sellers still spend too much time identifying, researching, prioritizing, and personalizing. At Common Room, we’re changing that. If you’re excited about helping customers build…
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Finding CSM Talent
We're a $400M DXP/SaaS company with 1500+ employees and a dedicated CS recruiter. I'm looking to hire mid-market centric CSMs for my team that have the right intangibles, multi-product expertise, and experience. With the endless supply of "THE BEST CS JOB BOARD" places to post a listing and the avalanche of messages that…
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Seeking CS/Renewals role- I get the spiffs!
Hi! CX/renewals leader - 13 yrs making/exceeding all #s- exploring new opportunities, open to remote SaaS roles. Would love to connect. Www.LinkedIn.com/in/maureengeisler
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Took a 500-word help article and cut it down to 4:46 of watchable “how-to”
Support articles are often 500–800 words. Most users will never read them. I tried turning one into a short narrated video. Timing came out like this: Hook: 35s (“Here’s how to…” outcome) Steps: ~4 min (broken into 15 beats, each 5–70s) Confirmation: 10s (show success state - wrap up) So the 500 words compressed into 4:46…
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Introduction
Hi everyone, I’m Rohin, and I’m excited (and a little nervous) to be here! My background spans hospitality, brand marketing, and SaaS consulting, where I’ve learned how to build relationships, understand customer needs, and deliver value through structured processes. Over the past year, I’ve been working hard to pivot into…