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Now Open - Job Board Community
Hi GGR Members! The number one request that we receive at GGR is around helping CS Leaders fill open positions on their teams. We've kept this at arm's length because there are already job boards galore out there. Honestly, I thought we could avoid this forever – but this community is here to provide value to YOU. So, here…
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Where would you look for great Customer Success talent beyond LinkedIn?
Hi everyone, I'm recruiting for a Customer Success Executive role in Southampton, UK, and I'm hoping to learn from people who work in Customer Success every day. One thing I've noticed is that Customer Success seems to have its own communities, events and networks that many recruiters don't naturally come across. So I'd…
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How do you handle customers you just can't reach — do they quietly churn?
Curious to hear from CS practitioners — for those managing a large book of business, what actually happens to the smaller accounts that don't get enough attention? Do you have a system, or do they just quietly cancel? Would love to hear real experiences.
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Introduction
Hi all, I'm Nicola. I'm the founder of Risqly, a B2B SaaS customer health scoring platform, based in Sheffield UK. Before this, commercial strategy at P&G. Now I spend my days thinking about churn instead of toothbrushes! Right now I'm building out a version of the product specifically for fintech payments, embedded…
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Customer Success commercial training
Hello! I am interested in getting some commercial training for my team of CSMs. There's plenty of sales training out there but I'm wondering if there are any courses/resources for Customer Success sales training? There's of course different situations, nuances to selling as a CSM within an existing account and relationship…
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Please roast our Job Description
I'm the CEO and co-founder of Bambi. We're looking to hire our first Customer Success role, and we're a bit out of our depth. We're looking to get all y'all's expertise and feedback on this job description. (And yes, this is a not-so-thinly veiled recruiting mechanism, but we genuinely want your feedback :) What do folks…
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Early-stage Startup Hiring First Customer Success Manager!
Hi everyone, I work at Mento, a coaching platform built to drive performance at work. We help organizations develop their leaders through 1:1 coaching and mentorship from experts who have done the job, accelerated by AI for faster, measurable results. We're currently hiring a fully remote Mid-Market Customer Success…
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Seeking post-sales operating model consultant (enterprise SaaS) - moving fast
Seeking: post-sales operating model consultant (enterprise SaaS) - moving fast I'm VP of Global Accounts at WordPress VIP (Automattic's enterprise WordPress platform - media, large corporate, and public sector customers). Our CRO is engaging an external consultant to help us redesign our post-sales operating model, and…
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Seeking feedback from CS leaders at B2B SaaS companies
Hi All! ’m currently working on an early-stage tool for Customer Success teams and looking for honest feedback before taking it further. I’d love to speak with Heads of CS or post-sales leaders at small to mid-size B2B SaaS companies, especially around onboarding, retention, customer health, or scaling CS (not selling…
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Improving Response Times for Customer Inquiries
Hi, I manage Australia City Guide, a travel information website, and I’ve noticed that as our user base grows, our response times to customer questions and inquiries have started to increase. I’m looking for best practices or strategies to manage higher volumes of user queries effectively while maintaining a high level of…