CS Operations Compensation Structure

KristieKaaa
Member Posts: 1 Newcomer


Hi All - I'm working on a compensation structure for a CS Operations & Strategy position and I'm interested to hear about some structures others have used in the past. Was there a portion of variable compensation that was tied to Strategic OKRs or is the industry standard to be salary only?
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Hi Kristie,
I don't think there's an "industry standard" at this point for CS Ops/Enablement/Strategy roles. I'm curious to see what others are doing.
I'm on a CS Ops & Enablement team, and we do indeed have a variable comp aspect. This makes up a very small portion of our pay, roughly 8% of additional pay on top of our salary.
It's a two part variable comp/bonus:- OKRs for the CS Ops & Enablement team. We define these at the start of the year, revisit and add to them at the halfway mark. This makes up the bulk of our variable comp.
- CS and Company KPIs/OKRs. This makes up a smaller portion of our variable comp. However, if we hit our CS Ops & Enablement goals at 100%, and the CS and Company metrics go above 100% of target, we can obtain above 100% of our variable.
Happy to chat through this more if beneficial - just let me know. Good luck with bringing on the new role!Will Buckingham
Customer Success Operations Manager, Enablement
www.CustomerSuccessEnablement.com
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@William Buckingham took the words out of my mouth - was going to write a similar comp structure to what I've seen.
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