The most recent content from our members.
GGR is here for you! I am excited to announce the launch of a brand new group specifically for those in a leadership position. This closed group requires a request to join (Link) and will be an area that is only accessible and visible to those approved to join, allowing for conversations with a different focus. Connect in…
Common Room is hiring a Customer Success Manager in our fastest-growing segment: Mid-Market. Traditional GTM tools are incomplete — marketers and sellers still spend too much time identifying, researching, prioritizing, and personalizing. At Common Room, we’re changing that. If you’re excited about helping customers build…
We're a $400M DXP/SaaS company with 1500+ employees and a dedicated CS recruiter. I'm looking to hire mid-market centric CSMs for my team that have the right intangibles, multi-product expertise, and experience. With the endless supply of "THE BEST CS JOB BOARD" places to post a listing and the avalanche of messages that…
Hi! CX/renewals leader - 13 yrs making/exceeding all #s- exploring new opportunities, open to remote SaaS roles. Would love to connect. Www.LinkedIn.com/in/maureengeisler
Hi Everyone - Curious if anyone has any interesting stories (1st or 2nd hand) or opinions trying to outsource Account Management/Customer Success roles. My CEO has recently tasked me with this since she's aware our account coverage leaves much to be desired but doesn't have the budget for additional headcount. We're…
Does anyone have a few good examples of CS charters - real life examples rather than something i can just google. I'd also be interested in knowing how you ensured that the charter was agreed, signed, adopted by your organization to ensure buy-in and support. Thanks much!
Stepping into a startup as the first Customer Success hire is both an exciting and daunting challenge. At Realtime Robotics, I have the unique opportunity to build the foundation for a CS-led organization from the ground up. My goal? To set us up not just for short-term wins, but for long-term scalability. I’m already…
Hello all! I'm new to GGR and am interested in a CS role at a company called Circle. They developed a platform for online communities (like this one), courses and events. I love their product, from what I've seen/heard so far. I've been in Skool and Thinkific groups/courses and Circle honestly seems like the best product…
Did you miss this week's Office Hours? Don't worry! We have you covered with a summary of the topic and conversation! Are you prioritizing team enablement this year? Or maybe you are an IC who is trying to figure out how to grow your skills and close some gaps…either way, check out the summary of our conversation with…
Hello there, first time posting here so thank you for taking some time to engage. I'm currently a Manager of Customer Success for a SaaS company and I've been tasked with creating a new Digital CS Program. I currently have one Digital CSM to support this effort and my company does not currently have a true CSP (Gainsight,…
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