The most recent content from our members.
GGR is here for you! I am excited to announce the launch of a brand new group specifically for those in a leadership position. This closed group requires a request to join (Link) and will be an area that is only accessible and visible to those approved to join, allowing for conversations with a different focus. Connect in…
Does anyone have a few good examples of CS charters - real life examples rather than something i can just google. I'd also be interested in knowing how you ensured that the charter was agreed, signed, adopted by your organization to ensure buy-in and support. Thanks much!
Stepping into a startup as the first Customer Success hire is both an exciting and daunting challenge. At Realtime Robotics, I have the unique opportunity to build the foundation for a CS-led organization from the ground up. My goal? To set us up not just for short-term wins, but for long-term scalability. I’m already…
Hello all! I'm new to GGR and am interested in a CS role at a company called Circle. They developed a platform for online communities (like this one), courses and events. I love their product, from what I've seen/heard so far. I've been in Skool and Thinkific groups/courses and Circle honestly seems like the best product…
Did you miss this week's Office Hours? Don't worry! We have you covered with a summary of the topic and conversation! Are you prioritizing team enablement this year? Or maybe you are an IC who is trying to figure out how to grow your skills and close some gaps…either way, check out the summary of our conversation with…
Hello there, first time posting here so thank you for taking some time to engage. I'm currently a Manager of Customer Success for a SaaS company and I've been tasked with creating a new Digital CS Program. I currently have one Digital CSM to support this effort and my company does not currently have a true CSP (Gainsight,…
Welcome to 2025, everyone! I’d love to hear your thoughts or see any insights from thought leaders about what’s on the horizon. As the pace of change accelerates, we’re seeing shifts in our tools, roles, and—most notably—customer expectations. It’s an exciting time for Customer Success, though I’ll admit it can feel a bit…
Our team at Flowla just released the 2024 Sales Almanac - a collection of trends featuring top-performing posts from 100+ sales and CS voices on LinkedIn. One major shift in CS has been around the role being increasingly commercialized to the point where people get to question the traditional CS metrics and invest more in…
As we near the close of 2024, let's take a moment to reflect on whether we are in a reactive mode - focused on all the things that have to be done; a proactive mode - looking towards 2025 and planning a new focus, new strategies, or new processes; or a hybrid mode - some combination of both. What advice do you have for…
Wanted to share that the survey to participate in the CS Trends Report is open! If you are a CS leader and would like to share how you are planning for 2025, take a moment to click the link below and complete the short survey. Survey Link
Hello CS Peeps, I hope this message finds you well. I'm curious what you think of an AI bot trained on Customer Success data like strategies and processes and methodologies. This can be used to enhance learning and coaching in the field I believe this technology could bring valuable insights and support to both new and…
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