The most recent content from our members.
GGR is here for you! I am excited to announce the launch of a brand new group specifically for those in a leadership position. This closed group requires a request to join (Link) and will be an area that is only accessible and visible to those approved to join, allowing for conversations with a different focus. Connect in…
Im doing some research around churn, retention and the ways CS teams tackle both. How are you doing this today in your organization? Are you using any specific tools today for this purpose? What is great about it and what’s annoying, or way more complicated than it needs to be? If you could design the perfect CS tool, what…
Hi, I manage Australia City Guide, a travel information website, and I’ve noticed that as our user base grows, our response times to customer questions and inquiries have started to increase. I’m looking for best practices or strategies to manage higher volumes of user queries effectively while maintaining a high level of…
Hey all, I’m Mary, I’m focused on Customer Success and actively looking for a Customer Success internship where I can learn and get real hands-on experience. Happy to connect with anyone in the space
Hey everyone! 👋 Gayan here from Calgary, AB. Background: Customer Success Leader with 10+ years in enterprise SaaS. Most recently led CS for 100+ accounts at Guest-Tek (hospitality tech), managing Fortune 500 brands including Marriott, Hyatt, and Hilton while coaching a distributed team of 5 CSMs across APAC.…
Hello! I am interested in getting some commercial training for my team of CSMs. There's plenty of sales training out there but I'm wondering if there are any courses/resources for Customer Success sales training? There's of course different situations, nuances to selling as a CSM within an existing account and relationship…
Hey Everyone We recently launched SuccessGuardian Academy — an open learning platform built specifically for Customer Success professionals. All courses are fully accessible, and the focus is on real-world CS skills that actually help in day-to-day work. The goal isn’t to sell anything flashy — it’s to create a place where…
Common Room is hiring a Customer Success Manager in our fastest-growing segment: Mid-Market. Traditional GTM tools are incomplete — marketers and sellers still spend too much time identifying, researching, prioritizing, and personalizing. At Common Room, we’re changing that. If you’re excited about helping customers build…
We're a $400M DXP/SaaS company with 1500+ employees and a dedicated CS recruiter. I'm looking to hire mid-market centric CSMs for my team that have the right intangibles, multi-product expertise, and experience. With the endless supply of "THE BEST CS JOB BOARD" places to post a listing and the avalanche of messages that…
Hi! CX/renewals leader - 13 yrs making/exceeding all #s- exploring new opportunities, open to remote SaaS roles. Would love to connect. Www.LinkedIn.com/in/maureengeisler
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