CS Platform Advise
Contributor 
We are just starting the evaluation process of a CS platform and looking for some advice on platforms. We're looking at Gainsight and ChurnZero, but curious if there are others we should be considering? Planhat has come up as well as Service Hub from Hubspot. Does anyone have experience with Service Hub? It seems to be more for Support ticketing than CS.
The 2 main business objectives we want to achieve are building out a customer health dashboard (API to Product data) and improving CS efficiencies & self-help to our lower tiered customer base.
Company Background:
90% of Customer Base from Public K12 Market Segment
1500 Customers = 70% of ARR (Large/Medium)
4500 Customers = 30% of ARR (Small)
ACV = $5,000
CS Headcount = 15
CRM: Salesforce
Marketing CRM: Hubspot
Thank you in advance for your advice!
The 2 main business objectives we want to achieve are building out a customer health dashboard (API to Product data) and improving CS efficiencies & self-help to our lower tiered customer base.
Company Background:
90% of Customer Base from Public K12 Market Segment
1500 Customers = 70% of ARR (Large/Medium)
4500 Customers = 30% of ARR (Small)
ACV = $5,000
CS Headcount = 15
CRM: Salesforce
Marketing CRM: Hubspot
Thank you in advance for your advice!