The LinkedIn/Microsoft report states that 75% of knowledge workers already use AI at work, and 46% of users started using it less than six months ago. The benefits? Users say AI helps them: save time(90%) focus on their most important work (85%) be more creative (84%), enjoy their work more (83%). 78% of AI users bring…
Anyone using Dust or building custom AI agents for CS workflows? Would love to connect?
Has anyone used Hook.co before? I've been speaking with them and the tool looks very promising. I originally was looking at it as an AI tool for CS to help my low touch teams scale their impact, as well as to correlate risk and expansion signals across all our data sources - but I now think it could effectively replace a…
I've been thinking about how company leadership often makes decisions with a few peer executives, but often they don't truly understand all the domino effects of workflow unless different levels of the organization are involved in the implementation and decision making. The term "AI Council" has been coined, and for good…
To experienced CS professionals, can you recommend any useful workflow tools which allow CS to manage the full customer lifecycle, from onboarding through to renewal? I'm stuck in the dark ages ticking off cells in an excel. Any CS suggestions welcome. Thanks so much, Katherine
We deal with clients who often ask recommendations for Accounts Payable (Invoicing) software/vendors… Are there any true "gold standards" of software that does this really well? The question made me pause as I realize I've never heard of a company being considered the gold standard or industry leader in AP/Invoicing?
I'll make this discussion very simple. Our customer base is mostly SMB with the rest a mix of midmarket and large enterprises. I took over CS a few months back and right away I looked to get some customer feedback on their feeling about a number of things. The response rate was dismal to say the least. I used Survey Monkey…
Hi all, Am currently assessing which customer success training/coaching tool is the best for me and my team. Has anyone used, and can vouch for, Success Coaching? Welcome any other training resource recommendations. Thanks in advance.
Hi everyone, I’m currently evaluating customer success platforms and am looking for some insights from those who have experience with either ClientSuccess or ChurnZero. Both seem to offer solid solutions, but I'm trying to decide which one would be the best fit for our team. If you’ve used either platform (or both), I’d…
Hey GGRers! I have a customer who is looking to capture CSAT information. Normally I would suggest a survey tool, but they are looking for something very specific: A pop up Questions driven by what role they are in and what they are doing on the page (in this case it is a community site) Timed - this wouldn't exist…
Hey Gang, I'm interested in using Looker Data Studio (free version) as a central location for tieing together disparate reporting and datapoints from Hubspot, Amplitude, and the native reporting pulled from the back-end of our SaaS platform. I'm struggling with where to begin building, and was hoping someone in the…
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