The LinkedIn/Microsoft report states that 75% of knowledge workers already use AI at work, and 46% of users started using it less than six months ago. The benefits? Users say AI helps them: save time(…
I'll make this discussion very simple. Our customer base is mostly SMB with the rest a mix of midmarket and large enterprises. I took over CS a few months back and right away I looked to get some cust…
Hi all, Am currently assessing which customer success training/coaching tool is the best for me and my team. Has anyone used, and can vouch for, Success Coaching? Welcome any other training resource r…
Hi everyone, I’m currently evaluating customer success platforms and am looking for some insights from those who have experience with either ClientSuccess or ChurnZero. Both seem to offer solid soluti…
Hey GGRers! I have a customer who is looking to capture CSAT information. Normally I would suggest a survey tool, but they are looking for something very specific: A pop up Questions driven by what ro…
Hey Gang, I'm interested in using Looker Data Studio (free version) as a central location for tieing together disparate reporting and datapoints from Hubspot, Amplitude, and the native reporting pulle…
AI has the potential to revolutionize customer success, going far beyond reactive support. By focusing on proactive engagement, we can drive down customer retention costs and significantly improve cus…
Hello CS Peeps, I hope this message finds you well. I'm curious what you think of an AI bot trained on Customer Success data like strategies and processes and methodologies. This can be used to enhanc…
This was the topic brought to the GGR Office Hours audience on July 25 by Jake McKee, and the conversation was very robust! Helping both your team members and your leadership through change management…
Hello folks, I wonder if you would recommend a tech platform to support the entire Rev Org (Sales, CS + Account management) - a single tool is preferred. I am sourcing options to review tools that can…
News broke recently about David Sacks' new venture, Glue, an AI-powered chat app aiming to revolutionize communication within organizations. It promises to address 'Slack channel fatigue' with feature…
