Hi Folks,
I have recently joined as a CSM and I see the importance of QBR's all throughout the CS sphere, where the product adoption part is specifically discussed over the quarter. Isn't it better to provide the customers with product adoption updates on a weekly/bi-weekly/monthly rollouts? This would ensure the customer is well engaged or at-least have insights on their adoption rather than waiting to note it at the QBR? Is this something that is scaleable/Do-able if you are managing a large account book? Share you thoughts please