Benchmarking Data

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krishna.reddy20072000
krishna.reddy20072000 Member Posts: 7 Seeker
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in CS Operations Conversations

How are you bechmarking Sales and Renewals in your team?

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  • Ed Powers
    Ed Powers Member Posts: 180 Expert
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    You might appreciate studies like this,

    2022_kbcm_saas_survey_10-20-22_vF.pdf

    @krishna.reddy20072000. This gives you a mean and distribution compared with privately-held SaaS companies. Of course, "good" depends on a range of factors, and the optimal answer for one company may not apply to another. And keep in mind these are financial outcomes, not predictors of behavior, or KPIs for your team's processes. I consult with companies to "connect the dots" between specific tasks and financial outcomes, but knowing the range of financial outcomes is the best place to start.

    Hope that helps!

    Ed

  • krishna.reddy20072000
    krishna.reddy20072000 Member Posts: 7 Seeker
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    Thanks @Ed Powers

  • emilygreaney19
    emilygreaney19 Member Posts: 1 Navigator
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    Hi Krishna! Have you thought about using a customer success platform?

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