How has Covid-19 affected health scoring calculation?

Andy Barton
Andy Barton Member Posts: 18 Thought Leader
edited July 2020 in Metrics & Analytics

Have you adjusted your health scoring & calculation due to the impact of Covid? Would be interested in hearing what else do you now consider and is there a scale that you could include in automatic calculation of health? .. e.g. due to industry..  having a different ability to pay, level of workforce reduction etc. Thanks in advance for input and discussion!

As well as helping with Account Health, it may be possible to leverage for new segmentation.

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  • Areya Dargahi
    Areya Dargahi Member Posts: 8 Seeker
    edited May 2020

    @Andy Barton I wrote about this yesterday a bit on LinkedIn. 
     

    I just requested a connection there as well. We’ve put together a guide that could help with your question. 

  • Jeff Breunsbach
    Jeff Breunsbach HLAdmin, Member Posts: 277 Gain Grow Retain Staff
    Third Anniversary 100 Comments Photogenic GGR Blogger 2022
    edited May 2020

    @Areya Dargahi Mind sharing the guide here on the community so we can keep the conversation going. 

  • Areya Dargahi
    Areya Dargahi Member Posts: 8 Seeker
    edited May 2020

    @Jeff Breunsbach I would but there doesn't seem to be a way to attach a PDF. 

    Any ideas?

     

     

  • Jeff Breunsbach
    Jeff Breunsbach HLAdmin, Member Posts: 277 Gain Grow Retain Staff
    Third Anniversary 100 Comments Photogenic GGR Blogger 2022
    edited May 2020

    Good call @Areya Dargahi. If you have a link looks like that will work. I'm going to document this feedback in our early adopter group and reach out to Tribe to see if that is possible in the future. 

  • Areya Dargahi
    Areya Dargahi Member Posts: 8 Seeker
    edited May 2020

    @Jeff Breunsbach I have to figure out how to do that. 

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