Hello All, would love to get your feedback on this idea I have for customizeable yet scalable journe

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Kevin Mitchell Leonor
Kevin Mitchell Leonor Member Posts: 248 Expert
First Comment Name Dropper First Anniversary
edited July 2020 in Value Realization

https://www.linkedin.com/posts/kevin-leonor_customerjourneymapping-customersuccess-customersuccessmanager-activity-6673324324029648896-h4uA

What we are doing is creating our customer journey maps using static phases that can be reordered without losing a value progression while enhancing the ways we visualize and implement our customer journey maps.

The static phases will have a cadence of time to value impacting features grouped together based on common desired outcome impacts.

The static phases can be reordered and relationally tied to limit gaps in value progression

We also thought about ways to leverage it and enhance the journey model.

 

Let me know your thoughts. Thanks to @Ankit Aggarwal , @Dan Maldonado @Ronni Gaun  for participating in the sessions.

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