Origins of CS and it's journey from the early days of Salesforce to the ever expansion of Slack

I thought this podcast episode would be a great resource to share here on the early developments of Customer Success as it was conceptualized and pitched to Marc Benioff at Salesforce and how it has traveled to help grow Slack in its current state

https://open.spotify.com/episode/6A6AgZC7EiCmmA9Gz8ZPPW?si=LqwPaI-RReabhil_boY1qQ