Customer Success focus for 2020 and Vision
Ziv Peled
Member Posts: 9 Seeker

In the beginning of Q4 2019 I've worked on an external presentation named "how we became "Customer Obsessed company" which told our story, my focus for 2020, funny to look at what we've prepared just 4-6 months ago and what we are focused on now and of course my Customer Success Vision.
I'll be happy to discuss this and more.

Link to a video of a webinar regarding: https://www.youtube.com/watch?v=KSmSi2pyWFk
Tagged:
0
Comments
-
Really late to responding here but this is great @Ziv Peled ! Thanks for sharing.
I love how you boiled down CS into clear and concise "mathematical" equations.
I'm preparing a CS training for our Customer Services Agents and other client facing teams and I'm definitely using the Maya Angelou quote; spot on.0
Categories
- All Categories
- 132 GGR Cafe
- 172 CS Conversations
- 960 CS Operations Conversations
- CS Org Conversations
- 205 CS Technology
- 648 Customer Journey
- 274 Digital CS (Engagement Programs)
- 32 Industry Insights
- 90 Metrics & Analytics
- 17 Value Realization
- 191 Strategy & Planning
- 15 Future Customer Success Professionals
- 7 Supporters of Gain Grow Retain
- 1 Gain Supporters
- 2 Higher Logic Vanilla
- 1 Totango
- 2 Grow Supporters
- 2 Catalyst
- 1 ChurnZero
- 4 Retain Supporters
- 1 Northpass
- Interested in Supporting Gain Grow Retain?
- Contact Us
- 17 Welcome to the Community
- 157 Job Board
- 173 Customer Success Leadership Community