Customer Success focus for 2020 and Vision

Ziv Peled

In the beginning of Q4 2019 I've worked on an external presentation named "how we became "Customer Obsessed company" which told our story, my focus for 2020, funny to look at what we've prepared just 4-6 months ago and what we are focused on now and of course my Customer Success Vision.

I'll be happy to discuss this and more.

Link to the presentation https://docs.google.com/presentation/d/1vHzMEmPbPU87OOfef8PpHzaFXXLEpWD8YpYDUCT6rHM/edit?usp=sharing

Link to a video of a webinar regarding: https://www.youtube.com/watch?v=KSmSi2pyWFk

 

 

Gabriel Fallas

Really late to responding here but this is great @Ziv Peled ! Thanks for sharing. 

I love how you boiled down CS into clear and concise "mathematical" equations. 

I'm preparing a CS training for our Customer Services Agents and other client facing teams and I'm definitely using the Maya Angelou quote; spot on.