Hey everyone! As some of you may have seen (especially considering many of the co-authors are in this group), we launched a new ebook today at Catalyst on the Future of Customer Success: https://bit.ly/CatalystEBook
We really go deep into predictions, strategies, advice, etc., but while I certainly hope you take a look at the book, the reason I wanted to post in here to get your thoughts on some key predictions that I think are very applicable today:
- CS Operations will become increasingly critical, however, it's going to get much harder to hire for this role as CS teams become more specialized
- CS comp will increase across the board due to the impact of retention and expansion on company valuations
- The next CROs will come from CS
Super curious to know if you believe these are true? not true? If you've seen them already happening? etc.
