Future of CS - New Ebook + Thoughts On Predictions!

Hey everyone! As some of you may have seen (especially considering many of the co-authors are in this group), we launched a new ebook today at Catalyst on the Future of Customer Success: https://bit.ly/CatalystEBook

We really go deep into predictions, strategies, advice, etc., but while I certainly hope you take a look at the book, the reason I wanted to post in here to get your thoughts on some key predictions that I think are very applicable today:

1. CS Operations will become increasingly critical, however, it's going to get much harder to hire for this role as CS teams become more specialized
2. CS comp will increase across the board due to the impact of retention and expansion on company valuations
3. The next CROs will come from CS

Super curious to know if you believe these are true? not true? If you've seen them already happening? etc.