Health Score element - Value to Your own company

Ronald Krisak · 2020-09-10T08:06:00+00:00

Does anyone have an element of your health score that measures the value to your own company -- either financially or non-financially? I currently measure Bugs, Adoption, Usage, Support, Engagement, Financials, & CSM sentiment. I want to add an element where I can score a customer's value back to my company -- looking at…