Do you prepare a wrap-up presentation at the end of the contract to present it to the final metrics?

Darko Kankaras
Darko Kankaras Member Posts: 17 Thought Leader
5 Comments Name Dropper Second Anniversary
edited October 2020 in Metrics & Analytics
At the end of the contract, I prepare a wrap-up report and I present it to the client to help their decision to re-new the contract for the next year. What kind of client reporting do you do?
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  • Kevin Mitchell Leonor
    Kevin Mitchell Leonor Member Posts: 248 Expert
    Name Dropper First Comment Second Anniversary
    edited October 2020
    Definitely, This is usually performed in an EBR for me. I host my renewal EBRS before contract end date or before autorenewal date.
  • Matt Myszkowski
    Matt Myszkowski Member Posts: 143 Expert
    Photogenic First Comment Second Anniversary
    edited October 2020
    Hi Darko,

    Is at the end of the contract too late? Does this open up an opportunity for unchallenged churn?

    I presume you are delivering some form of business review during the contract lifecycle to ensure value is being articulated to the customer, asking for their validation of such value?

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