There are a lot of generic metrics out there that most CS teams may or may not share, I am curious what are some of the more interesting takes you have shared in the past?
For me, a few stand out
- Daily Active Users divided by Daily Case Count. I wanted to start tracking the ratio to see if things trended up or down over time.
- Count of overall activity (as defined by how we have event tracking set up) divided by unique log-ins. This would give me a number that would show, on average, how many "actions" per user was occurring. At my old job, anything below a 1.0 was not great as that would suggest a lot of log-ins but not much in the form of site interaction
