Best Practices - Measuring Product Adoption and Milestones

User: "Chris Bialecki"
Updated by Heather Wendt
We all know that success is driven by customer engagement and product adoption.

I have two questions for the group:

1. What was your process and framework for defining product milestones (both for onboarding/implementation and beyond)?

2. Did your framework change across customer segments types (SMB, Mid Market, Enterprise)?

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