First, we led with messaging for nine (9) months before making the complete change in our CSM-assignment-thresholds and our portfolios.Secondly, we build up out self-serve customer enablement channels and did heavy customer marketing campaigns and messaging around them.Third, we updated our customers during their QBRs and EBRs and in some cases made transition plans with them.Fourth, we have some Professional Services engagements to help bridge the gap.
Thanks for asking,@Tanya Strauss, it feels like so long ago now and it's always good to reflect.