Strategic CSM Comp Plans

Hello!

I have run into an issue recently that I am looking to solve and wanted to see if anyone has encountered the same and have come up with a solution.

My team is broken up into two segments - Commercial and Strategic and have a bonus that is paid out on renewals, upsells, and MBOS. This has worked well for a few years, but recently I have run into an issue where my strategic CSMs don't have any renewals next quarter (2021). This is going to become an issue because my Strategic CSMs manage a handful of accounts since they are larger. Has anyone encountered this issue? How did you solve? Or do you have a comp plan that does not measure renewals?

Would love your thoughts, thank you in advance!

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