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Involuntary Churn (churn due to payment, admin issues, late contract signing)
ANITA GAZICA
Which one of you is counting
Involuntary Churn
in the
Gross Churn
? Is there a time limit in which if the client comes back, you don't treat it like churn (i.e. if they come back in the same month)? Looking forward to seeing how this discussion will evolve.
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