Start up services org: anyone interested in networking?

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Kate Current
Kate Current Member Posts: 9 Seeker
edited January 2021 in Strategy & Planning
Happy Friday!

I've made a BIIG jump from a mid-size PE-backed company (~100 employees in the services org) to a U.S. start up. I'm pumped! My challenge: to build a services org. Today: we have a small team of implementers. This year: I'd like to define post-implementation services (Support, CS) to continuously build a great customer experience. 

Is anyone else working on building a similar strategy? I'd love to connect!

-Kate
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  • Pam Micznik
    Pam Micznik Member Posts: 50 Expert
    5 Likes Name Dropper First Comment Photogenic
    edited January 2021
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    Yes! I'd love to connect. I focus on Customer Education / Training for start-ups and would love to connect.
  • Carlos Raimundo
    Carlos Raimundo Member Posts: 1 Navigator
    edited January 2021
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    Hi Kate!

    I am just going over that process right now and I would be really happy to share some thoughts around tools and processes.

    CR
  • Kate Current
    Kate Current Member Posts: 9 Seeker
    edited January 2021
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    I'd love that Carlos! 

    I'd be interested in where you started, what your future vision is, and how you are bridging that gap. The bridge is what I am building right now!

    -Kate
  • Sandra Guadagnoli
    Sandra Guadagnoli Member Posts: 7 Seeker
    edited January 2021
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    Happy to connect, I have worked in that capacity in my past 3 roles.  Happy to share!

    regards,
    Sandra

  • Rob Kagan
    Rob Kagan Member Posts: 12 Contributor
    First Comment First Anniversary
    edited January 2021
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    Hi Kate -

    I am a start-up guy.  Started companies, sold them......now I mentor startups at Brown University, MIT, and MassChallenge.  Feel free to touch base with me.  One of the main keys to a startups success is engagement and specifically getting through the noise as a new company.  There are so many messages out there to customers and potential customers - that nothing gets through.  Thinking outside the box and doing exactly what no one else is doing is how to engage and create a better customer journey.  There are some of my articles on Linkedin that I use for roundtable discussions with the groups I help.  Here is a good one for startups: https://www.linkedin.com/pulse/connect-people-actually-connecting-them-robert-kagan/


    Have a great weekend and be safe,

    Rob Kagan 
    Boston
    (508) 280-3891
  • Jeffrey Kushmerek
    Jeffrey Kushmerek Member Posts: 96 Expert
    Photogenic First Anniversary 5 Insightfuls Name Dropper
    edited February 2021
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    Hi Kate!
    Congrats! After over 15 years of running services and implementation, I focus specifically on these groups now. I would love to connect and talk shop :)

    Best
    Jeff
  • Jon Johnson1
    Jon Johnson1 Member Posts: 5 Seeker
    edited February 2021
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    Kate! 


    love it! and, congrats! In my last post i did just that! I carried over a good amount of resources from my last post and would love to connect on your progress/goals this year!


    Jon

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