Start up services org: anyone interested in networking?
Contributor 
Happy Friday!
I've made a BIIG jump from a mid-size PE-backed company (~100 employees in the services org) to a U.S. start up. I'm pumped! My challenge: to build a services org. Today: we have a small team of implementers. This year: I'd like to define post-implementation services (Support, CS) to continuously build a great customer experience.
Is anyone else working on building a similar strategy? I'd love to connect!
-Kate
I've made a BIIG jump from a mid-size PE-backed company (~100 employees in the services org) to a U.S. start up. I'm pumped! My challenge: to build a services org. Today: we have a small team of implementers. This year: I'd like to define post-implementation services (Support, CS) to continuously build a great customer experience.
Is anyone else working on building a similar strategy? I'd love to connect!
-Kate
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Expert 
Hi Kate!
Congrats! After over 15 years of running services and implementation, I focus specifically on these groups now. I would love to connect and talk shop
Best
Jeff
Congrats! After over 15 years of running services and implementation, I focus specifically on these groups now. I would love to connect and talk shop
Best
Jeff
Thought Leader 
Hi Kate -
I am a start-up guy. Started companies, sold them......now I mentor startups at Brown University, MIT, and MassChallenge. Feel free to touch base with me. One of the main keys to a startups success is engagement and specifically getting through the noise as a new company. There are so many messages out there to customers and potential customers - that nothing gets through. Thinking outside the box and doing exactly what no one else is doing is how to engage and create a better customer journey. There are some of my articles on Linkedin that I use for roundtable discussions with the groups I help. Here is a good one for startups: https://www.linkedin.com/pulse/connect-people-actually-connecting-them-robert-kagan/
Have a great weekend and be safe,
Rob Kagan
Boston
(508) 280-3891
I am a start-up guy. Started companies, sold them......now I mentor startups at Brown University, MIT, and MassChallenge. Feel free to touch base with me. One of the main keys to a startups success is engagement and specifically getting through the noise as a new company. There are so many messages out there to customers and potential customers - that nothing gets through. Thinking outside the box and doing exactly what no one else is doing is how to engage and create a better customer journey. There are some of my articles on Linkedin that I use for roundtable discussions with the groups I help. Here is a good one for startups: https://www.linkedin.com/pulse/connect-people-actually-connecting-them-robert-kagan/
Have a great weekend and be safe,
Rob Kagan
Boston
(508) 280-3891
Contributor
Happy to connect, I have worked in that capacity in my past 3 roles. Happy to share!
regards,
Sandra
Contributor
OPI'd love that Carlos!
I'd be interested in where you started, what your future vision is, and how you are bridging that gap. The bridge is what I am building right now!
-Kate
I'd be interested in where you started, what your future vision is, and how you are bridging that gap. The bridge is what I am building right now!
-Kate
Navigator 
Hi Kate!
I am just going over that process right now and I would be really happy to share some thoughts around tools and processes.
CR
I am just going over that process right now and I would be really happy to share some thoughts around tools and processes.
CR
Expert
Yes! I'd love to connect. I focus on Customer Education / Training for start-ups and would love to connect.
Kate!
love it! and, congrats! In my last post i did just that! I carried over a good amount of resources from my last post and would love to connect on your progress/goals this year!
Jon