Customer Journey Map Consultants

Hi everyone, I am wondering if anyone is familiar with a consulting or professional service firm that would partner with us in mapping out our ideal Customer Journey from discovery to advocacy. It's been a priority for us but we are growing fast and have been saturated with client facing work. Any recommendations of companies you've worked with or know of would be fantastic.

Thanks!
Jonas

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Comments

Ed Powers

Hi @Jonas Stanford--

I've been doing this work for 25 years, focusing more recently in SaaS and MSPs. Unlike other consultants, I bring unique perspectives from neuroscience, systemic improvement and change management that lead to breakthrough improvements. Happy to share a long list of referenceable clients who can comment.

https://se-partners.com/solutions/customer-experience-consulting/
ed@se-partners.com

Kevin Mitchell Leonor

I'm also available. I have built customer journey maps for companies and I deploy a map that is customer-centric while maintaining scalability.

Fleur Duekker

I would recommend 3 3rdView Consulting | Brisbane's Customer Focus Specialist however they're in the land of Down Under - might be able to refer you.

Star Hofer

Hi Jonas,

I recommend Kia from Desire Path. She is a complete rock star. https://www.thedesiredpath.com/