Should Customer Onboarding & Implementation be done by Professional Services

Eddie Salce · 2021-02-24T08:11:00+00:00

Hello GGR Community, This is my first post, so please go easy on me. In my career as a CSM, I've always run Onboarding and Implementation. At most, we would have a Solutions Engineer alongside us, or the customer would have a set number of hours, but all in all, CSMs ran Onboarding. I'm starting to hear talks of…

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