What is an outcome?

David Jackson
David Jackson Member Posts: 38 Expert
10 Comments
edited July 2020 in Value Realization

Do you have a definition or shared understanding of what constitutes an outcome in your business?

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  • Andy Barton
    Andy Barton Member Posts: 18 Thought Leader
    edited April 2020

    Afraid to answer this Dave but will give it a go... Not related to anything in our business. 

    An outcome is a result of action(s) that can be compared to a relevant predefined need, desire, strategy, or target. On reviewing, the outcome and actions should be linked which helps learning to drive future desired outcomes.   

    perhaps waffle but had to try. Super question, and looking forward to hearing other answers. 

  • Jeff Breunsbach
    Jeff Breunsbach HLAdmin, Member Posts: 277 Gain Grow Retain Staff
    Third Anniversary 100 Comments Photogenic GGR Blogger 2022
    edited May 2020

    When I hear 'Outcome' I try to relate it back to a business result...

    1. Increased 'output' (Helped drive top-line metrics)
    2. Reduced 'cost' and created 'efficiencies' (Helped improve margins)

    There may be other benefits to using the software but I always want to tie it back to their overall business objectives. 

     

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