What does a healthy community look like?
Options
Katherine Bentley
Member Posts: 8 Seeker
Hi everyone,
Thanks so much for your responses so far, this community is super useful.
The community I am managing is in its' early stages, and so measuring engagement is key. I wonder if anyone knows of any benchmark stats of a closed community (paid membership)?
E.g what is a healthy engagement time for new users within the first 30 days? How many times should a user be logging in? Once a week? I appreciate variables like the nature of the community and user segmentation will influence the engagement expectation, but any general averages would be great if possible.
Additionally, for engagement I am measuring:
1) Log in frequency
2) Engagement time
3) Involvement (event sign ups/comments/likes/downloads/frequency of conversations)
Would anyone suggest measuring engagement through other metrics? Big thanks in advance. Happy Friday everyone!
Thanks so much for your responses so far, this community is super useful.
The community I am managing is in its' early stages, and so measuring engagement is key. I wonder if anyone knows of any benchmark stats of a closed community (paid membership)?
E.g what is a healthy engagement time for new users within the first 30 days? How many times should a user be logging in? Once a week? I appreciate variables like the nature of the community and user segmentation will influence the engagement expectation, but any general averages would be great if possible.
Additionally, for engagement I am measuring:
1) Log in frequency
2) Engagement time
3) Involvement (event sign ups/comments/likes/downloads/frequency of conversations)
Would anyone suggest measuring engagement through other metrics? Big thanks in advance. Happy Friday everyone!
Tagged:
0
Categories
- All Categories
- 179 GGR Information
- 154 GGR Cafe
- 19 Welcome to the Community
- 6 Badge and Rank Program
- 187 Specialized Groups
- 18 Future Customer Success Professionals
- 769 CS Conversations
- 188 CS Conversations
- 32 CS Operations Conversations
- 270 CS Org Conversations
- 29 Industry Insights
- 192 Strategy & Planning
- 58 Customer Journey
- 714 Technology and Metrics
- 276 Digital CS (Engagement Programs)
- 201 CS Technology
- 237 Metrics & Analytics
- 17 Value Realization