Benchmark NPS/CSAT scores

Numrah_Irfan

Does anyone have recommendations for where to get (free) industry benchmarks for NPS/CSAT scores, response rates, etc.?

Steve Bernstein

Hi @Numrah Irfan-- It'd be helpful if you could provide more context in your question... why do you want/need benchmarks and what business problems are you trying to address? In the meantime, here's a blog on the topic that you might find helpful...?  
https://waypointgroup.org/if-someone-asked-what-is-a-good-nps-score-for-companies-in-our-space-what-would-you-say/

/Steve