Benchmark NPS/CSAT scores
Numrah_Irfan
Member Posts: 9



Does anyone have recommendations for where to get (free) industry benchmarks for NPS/CSAT scores, response rates, etc.?
Tagged:
0
Comments
-
Hi @Numrah Irfan-- It'd be helpful if you could provide more context in your question... why do you want/need benchmarks and what business problems are you trying to address? In the meantime, here's a blog on the topic that you might find helpful...?
https://waypointgroup.org/if-someone-asked-what-is-a-good-nps-score-for-companies-in-our-space-what-would-you-say/
/Steve0
Categories
- All Categories
- 150 CS Conversations
- 958 CS Operations Conversations
- CS Org Conversations
- 183 CS Technology
- 616 Customer Journey
- 266 Digital CS (Engagement Programs)
- 31 Industry Insights
- 203 Metrics & Analytics
- 148 Value Realization
- 189 Strategy & Planning
- 13 Future Customer Success Professionals
- 122 GGR Cafe
- 7 Supporters of Gain Grow Retain
- 1 Gain Supporters
- 2 Higher Logic Vanilla
- 1 Totango
- 2 Grow Supporters
- 2 Catalyst
- 1 ChurnZero
- 4 Retain Supporters
- 1 Northpass
- Interested in Supporting Gain Grow Retain?
- Contact Us
- 17 Welcome to the Community
- 157 Job Board
- 173 Customer Success Leadership Community
- 176 Job Board Community