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Benchmark NPS/CSAT scores
Numrah_Irfan
Does anyone have recommendations for where to get (free) industry benchmarks for NPS/CSAT scores, response rates, etc.?
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Steve Bernstein
Hi
@Numrah Irfan
-- It'd be helpful if you could provide more context in your question... why do you want/need benchmarks and what business problems are you trying to address? In the meantime, here's a blog on the topic that you might find helpful...?
https://waypointgroup.org/if-someone-asked-what-is-a-good-nps-score-for-companies-in-our-space-what-would-you-say/
/Steve
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