Evaluation criteria/matrix for CS tools?

Jim Jones · 2021-04-15T09:55:00+00:00

Hi all - I'm going to be evaluating a customer success platform (something like Gainsight, ChurnZero, Totango, etc.) in the 2nd half of this year, with an eye toward purchasing and implementing early next year. I have a preference for a specific tool, but I don't want to be biased in my selection. I'd like to build a…