CS Ops - Getting Buy-In from the C-Suite
Expert 
Hey GGR,
If you had the opportunity to push for a Global CS Ops hire, and had the ear of your CRO (who leads Sales & Services), how would you sell it?
Long story short, I had a conversation today with our CRO and this was something we discussed. It piqued his interest and he wants to have a conversation again in 2 weeks to learn more and discuss how this role would work with our global CS teams. This is a big breakthrough and I want to position it properly. For context, the cliff notes I shared today was how CS Ops can help shape, design, and create the frameworks for the CS teams to succeed. It was my best one-liner when put on the spot.
If you've had to do this before, even as part of your own Headcount, I'd love to know more.
TIA!
If you had the opportunity to push for a Global CS Ops hire, and had the ear of your CRO (who leads Sales & Services), how would you sell it?
Long story short, I had a conversation today with our CRO and this was something we discussed. It piqued his interest and he wants to have a conversation again in 2 weeks to learn more and discuss how this role would work with our global CS teams. This is a big breakthrough and I want to position it properly. For context, the cliff notes I shared today was how CS Ops can help shape, design, and create the frameworks for the CS teams to succeed. It was my best one-liner when put on the spot.
If you've had to do this before, even as part of your own Headcount, I'd love to know more.
TIA!