Playbook Question? As well as suggestions for building a Customer Success Department for Non-SaaS an

Good Morning Everyone,

I hope you all are having a wonderful Tuesday so far! I am building a customer success department for my entire organization from scratch. I was curious what you all include in your Customer Success playbooks? As well as if anyone has any suggestions for building a CS department from scratch would be appreciated. If you have any experience with deploying CS to a non-SaaS organization it would be great to hear how you accomplished it. Sorry for the question overload, thank you again!

Warm Regards,

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