Hi everyone,
There has been some discussion here around the customer journey mapping. We're just getting started with this exercise and I wonder - do any of you have some templates/examples of journey maps that you can share?
A few additional questions:
- What steps did you follow when you created it?
- Did you involve other teams? If yes, which ones?
- How complex is your journey map? How deep did you go?
- Did you interview customers before?
Thanks everyone!
Dana