How often should NPS Survey's be sent out?

Deepak Verma · 2021-08-19T10:12:00+00:00

Hi, My team is reviewing options to update the implementation of our NPS program. The aim will be to keep up to date on the current sentiment of the customer. If they are a promoter we want to better understand why they enjoy working with us, and if they are passive or detractor we plan on adding a follow-up question to…