Customer Performance Indicators

Kristine McMullen
Kristine McMullen Member Posts: 2 Navigator
First Anniversary

As we look to continue to evolve our client journey, specifically in the client onboarding phase of their journey, we are evaluating customer performance indicators. We have the important KPIs for our business to measure their success in onboarding, but are looking to retool the customer's performance indicators that they would deem requirements of their success. 
Wondering what you all use for CPIs for your clients?